Last summer, Gartner did a survey of the top benefits before we hit the difficult economic conditions facing us today. The results of that survey said that BPM:
•Improves process quality
•Improves Customer Satisfaction
•Engenders Continuous Process Improvement
•Reduces Costs
•Improves the Customer Experience
•Improves Business agility
•….
•#11 – Supports Moving to SOA
![MPj02021840000[1]](http://blogs.gartner.com/jim_sinur/files/2009/02/windowslivewriterthetopfivebenefitsthatbpmdeliverstoday-bcc0mpj020218400001-2.jpg)
The top targeted benefits have shifted to be focused on savings. This is not a big surprise, but it does not take long to get a shift in desire and behavior these days. The results of an informal survey today of a group online today who wanted to hear about justifying BPM today said that BPM:
•Reduces Costs
•Reduces Time
•Improves process quality
•Improves Customer Satisfaction
•Engenders Continuous Process Improvement
2 responses so far ↓
1 Make your business processes smarter | ARIS BPM Blog // Feb 23, 2009 at 2:03 am
[...] Process Management (BPM) is a key enabling factor for companies. Jim Sinur from Gartner talks about the top five benefits currently delivered by BPM. I will analyse and discuss them [...]
2 Business Process Management Grows Value While Saving Costs // Apr 27, 2009 at 2:38 pm
[...] is an interesting balance between these philosophies that is well serviced by BPM. Please see http://blogs.gartner.com/jim_sinur/2009/02/04/the-top-five-benefits-that-bpm-delivers-today/ BPM is flourishing because of this two pronged [...]
Leave a Comment