Today process decisions tend to be simplistic and process engines can handle these natively. Going forward, I see a need for more sophisticated decisions that will require a deeper integration of rules, analytics, and complex events. The most common form of decision making in processes today is around simple navigation in structured processes. What will be Different?
![MPj04386910000[1]](http://blogs.gartner.com/jim_sinur/files/2009/01/windowslivewriterbpmneedstoaddmoreintelligencetodecisions-7e61mpj043869100001-2.jpg)
Rules: I am seeing a trend for more complex navigation decisions and the need for quick response to changes. After organizations experience the quick response to navigation changes, they wish to add responsiveness to other parts of their processes. (See Rules in BPM). This infuses the need for more rules in and around the processes. The explosion of rules to manage, in turn generates a need for better rule management.
Analytics: There is the driving need, particularly in this kind of economy, to extend cost savings. In order to do so, organization will be measuring and analyzing their processes for more savings. This may manifest itself in time savings or just plain costs. These in flight analytics will be borrowed from the BI arena along with an increased use of simulation.
Events: Intelligent processes should be recognizing conditions that will require intervention. This means recognizing the effect of aggregated and/or complex events that might be of interest to a process manager and giving advice on the likely hood of making some kind of adjustment. In advanced capabilities, the process might suggest alternative courses of action with a likely success percentage for each course of action. In changing times, this becomes more important.
5 responses so far ↓
1 James Taylor // Jan 29, 2009 at 10:00 pm
Events and processes link THROUGH intelligent decisions I think
Check out the post linked to my name (as its the only link Gartner allows in comments)
JT
James Taylor
Author of Smart (Enough) Systems
2 Adding more intelligence to business process » JT on EDM // Feb 2, 2009 at 11:53 am
[...] Sinur posted BPM Needs to Add More Intelligence to Decisions Surrounding Processes and said: Going forward, I see a need for more sophisticated decisions that will require a deeper [...]
3 Complex Event Processing (CEP) Blog » Events, Rules, Processes and Decisions… // Feb 3, 2009 at 5:31 am
[...] Sinur at Gartner has just commented on the need for BPM (or at least, “business processes”) to handle more sophisticated [...]
4 Neil Raden // Feb 14, 2009 at 8:59 pm
Jim,
I gave a presentation at BRF in October on Process Intelligence. The slides are available at Slideshare: http://www.slideshare.net/NeilRaden/edm-keynote2008short2-presentation
Basically, if the needs are only tactical, simple dashboard (BAM) instrumentation would suffice. But these are strategic processes. There is a constant need for a variety of stakeholders to know with certainty:
What happened?
What will happen?
What could happen?
Processes are complex causal systems with continuously measured flow. (One reason why simplified BI models are poor candidates for root cause analysis and other prescriptive/predictive analyses).
IOW, we need new software to get to process intelligence.
-Neil Raden
Hired Brains
5 Oh Process, How Do You Flow? // Apr 20, 2009 at 6:41 pm
[...] (see http://blogs.gartner.com/jim_sinur/2009/03/17/rule-guided-processes-are-the-way-of-the-future/ and http://blogs.gartner.com/jim_sinur/2009/01/29/bpm-needs-to-add-more-intelligence-to-decisions-surrou... [...]
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