While many of us are very familiar with the productivity benefits of BPM, most of us have not thought about applying BPM to sustainability. Sustainability means meeting the needs of the present without compromising future the generation’s ability to meet their needs. We need to leverage BPM to optimize the use of scarce resources. We need BPM to help regions, countries and organizations to extend their sustainability over a long period of time.
We are constantly reminded that we have more competition for scarcer resources with constantly rising prices of commodities such as oil, water, copper, trees, plants etc over the long term. Despite our present economic challenges, the world is just at the beginning of our efforts to conserve and optimize resources thus reducing all of our collective carbon footprints.
There are certainly untold opportunities to save paper by leveraging electronic content “Just reducing worldwide paper usage by 10% would save over 100,000,000 trees, 100,000,000 metric tons of carbon dioxide in the atmosphere, and a staggering $3.5 billion in paper costs” says expert James DeRosa.
BPM can also be used to minimize the movement of goods and process participants to reduce our consumption of petroleum products. However, we are pretty early in our efforts to include optimal movement in our optimization formulas. BPM can be used put processes in workers homes, so that they need not travel to work to complete their job. This is more than the traditional E mail and office productivity software jumping to support organizational processes from any location. While scarce resources contribute in the cost side of the equation, there is a need to consider the impact on long term sustainability in our calculations before it is too late.
Better processes can also schedule and leverage existing assets that are expensive to replicate. While this has been done with manufacturing processes for a while now, there are many opportunities to save materials needed to create redundant facilities/capabilities. For instance, we see too much redundancy in the healthcare industry, so why not schedule expensive resources in a smarter fashion. Instead of each hospital having new and exotic equipment, why not share? We also do not look at optimizing our workforces as much as we should.
We are faced with a great and honorable challenge of extending the sustainability of many natural and human resources, fortunately, we are also provided with a tremendous opportunity to “green” our critical processes through better BPM. Where else do you see BPM helping sustainability?
4 responses so far ↓
1 Alan Crean // Oct 2, 2008 at 4:51 pm
Hi Jim,
Your statement cuts to the core of the sales challange with BPM – how to get in at the very start of business process improvement activites, which are usually done in isolated camps, without much internal publication.
Even the most accmplished account manager can not network to all corners of a clients business, so it has to come down to messaging or product or both.
The ultimate change machine is Lean SixSigma – as it is the one that we can all chase as a true lead. Our recent efforts in this were discussed with Vi Shaffer in terms of what we are up to in the Health Care space.
As she has seen, it works. If you can deliver in a core product which top management mandate to be used, the opportunities come out in their own time and at their own space – consequently a vendor can then interact on the basis of bringing forward best practice knowledge (which is just something we gan from other clients hard work anyway) to position a solution.
It certinly works in Healthcare with one recent activity seeing a reduction in letters sent out to arrange appointments of 46% (about half a tree a decade) and patient visits reduced in coronry outpatients from 5 to just over an average of 2 (less car fuel of an undetermined amount).
This was all achieved easily with people just getting an understanding of what was actually causing the bottleneck – local doctors as it turned out.
There was no BPM technology used in this case (outside our modest bit of software), but automation opportunities will come to pass as we go forward.
So my rant supports your point of view – BPM will do the job, but we just can not wait for this big wave of revenue you predict to just come and drench us with cash – we need to all do a little paddeling to make it a reality.
2 Jim Sinur // Oct 6, 2008 at 8:06 am
There a number of examples in many industries that point to increses in productuvity, by just doing things better, even if manual. I’ve seen it in action at several organizations I’ve worked in over the years.
3 Trees on My Mind // Feb 12, 2009 at 10:43 am
[...] Now my conscience feels better. Thanks for looking and listening. If you want real green ideas link to this posting. Can BPM Save a Way of Life? [...]
4 Red, White and Hoping for a Boom // Jul 2, 2009 at 1:09 pm
[...] http://blogs.gartner.com/jim_sinur/2008/09/26/can-bpm-save-a-way-of-life/ [...]
Leave a Comment