Comments on: The Challenge of BPM for Knowledge Workers http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/ A member of the Gartner Blog Network Tue, 07 Feb 2012 18:21:18 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Garth Knudson http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/comment-page-1/#comment-1512 Garth Knudson Fri, 05 Jun 2009 15:51:10 +0000 http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/#comment-1512 Jim, we're seeing the same thing. The untapped market for BPM is where Knowledge Workers play crucial roles in gathering, reviewing and approving information. I'm guessing about 30% of processes follow formal business rules. Before process execution you know process participant role and responsibility as well as process policies and procedures. Everything can be modeled and designed. The other 70% of processes are unstructured. You may know how the process starts and ends, but the activities in between vary based on the source of the request and the people who can help answer the question. As a result you cannot really design an app that completely supports the process. So I agree with you that BPM needs to enable process discovery post execution. Give companies the ability to get started fast, then figure out the exact details later. Jim, we’re seeing the same thing. The untapped market for BPM is where Knowledge Workers play crucial roles in gathering, reviewing and approving information.

I’m guessing about 30% of processes follow formal business rules. Before process execution you know process participant role and responsibility as well as process policies and procedures. Everything can be modeled and designed.

The other 70% of processes are unstructured. You may know how the process starts and ends, but the activities in between vary based on the source of the request and the people who can help answer the question. As a result you cannot really design an app that completely supports the process.

So I agree with you that BPM needs to enable process discovery post execution. Give companies the ability to get started fast, then figure out the exact details later.

]]> By: BPM Enables People http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/comment-page-1/#comment-1490 BPM Enables People Wed, 03 Jun 2009 00:21:22 +0000 http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/#comment-1490 [...] http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/ [...] [...] http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/ [...]

]]> By: Jim Sinur http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/comment-page-1/#comment-16 Jim Sinur Mon, 06 Oct 2008 12:11:44 +0000 http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/#comment-16 Nancy, I will be at the IT Expo, but please use email for this kind of communication in the future. Thanks Jim Nancy,

I will be at the IT Expo, but please use email for this kind of communication in the future. Thanks

Jim

]]> By: Nancy Shapira-Aronovic http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/comment-page-1/#comment-12 Nancy Shapira-Aronovic Thu, 02 Oct 2008 11:49:10 +0000 http://blogs.gartner.com/jim_sinur/2008/09/23/the-challenge-of-bpm-for-knowledge-workers/#comment-12 Jim, I blogged you last week. Wanted to know if you will be at the IT Expo in Orlando and if we can meet up? Jim,
I blogged you last week. Wanted to know if you will be at the IT Expo in Orlando and if we can meet up?

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