by Jim Sinur | September 30, 2008 | Comments Off
In a day and age where gaining advantage in garnering new business and maintaining good client relationships is paramount, executives should be asking themselves “Are my processes adequate to please my constituents”. The days of just masking standard transactions with a cute and functional web sites are numbered and this is no longer good enough. [...]
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Category: Business Process Improvement Business Rules Tags: Business Process Improvement, Business Rules
by Jim Sinur | September 26, 2008 | 4 Comments
While many of us are very familiar with the productivity benefits of BPM, most of us have not thought about applying BPM to sustainability. Sustainability means meeting the needs of the present without compromising future the generation’s ability to meet their needs. We need to leverage BPM to optimize the use of scarce resources. We [...]
Category: BPM Business Process Improvement Business Rules Green Tags: Business Process Improvement
by Jim Sinur | September 23, 2008 | 4 Comments
Back in the late eighties and in a previous role, we tried to come up with a process that would take the work away from our doctors, who were used on complicated insurance policies in the underwriting process, and give it to less skilled employees. We spent some time trying to put a “doctor in [...]
Category: Business Process Improvement Business Rules Tags: Business Process Improvement, Business Rules
by Jim Sinur | September 19, 2008 | 6 Comments
Have you ever had to deal with lousy results? The answer is likely a resounding “yes”. The reasons often are broken, uncoordinated and/or clogged processes. I remember one time having to make an emergency landing in Portland Oregon when flying from Seattle to Arizona. Here is how it unraveled into a seven hour delay on [...]
Category: BPM Business Process Improvement Business Rules Green Tags: BPM
by Jim Sinur | September 17, 2008 | 2 Comments
Are we in a financial mess or what? I think that one of the ways out is by increasing productivity without adding more workers. We can’t afford more people, so we must do more with less. We must do more without breaking the backs of our existing workers. The recent answer has been outsourcing to [...]
Category: Business Process Improvement Tags: BPM, Process Improvement, Process Management
by Jim Sinur | September 17, 2008 | Comments Off
Rules in Microsoft Word! What will they think of next? Actually, at Gartner, we have been tracking rule vendors and rule representation techniques ranging from rule hierarchies to decision tables. Using Word to maintain rules is just another manifestation of the trend towards ease-of-use in rule engines. Speaking of ease-of-use, what kind of features would [...]
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Category: Business Process Improvement Business Rules Tags: Business Rules, Microsoft Word
by Jim Sinur | September 16, 2008 | 2 Comments
I just want to celebrate being back in the blogging world with Gartner. I did have some good times writing a BPM blog until August when I decided to rejoin Gartner. I am hoping to stimulate some good conversations around process and some of the issues we are collectively facing going forward. BPM is at a [...]
Category: Business Process Improvement Business Rules Tags: BPM, Business Rules, Decision Management
