Jim Sinur

In a day and age where gaining advantage in garnering new business and maintaining good client relationships is paramount, executives should be asking themselves “Are my processes adequate to please my constituents”. The days of just masking standard transactions with a cute and functional web sites are numbered and this is no longer good enough.
This [...]

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While many of us are very familiar with the productivity benefits of BPM, most of us have not thought about applying BPM to sustainability. Sustainability means meeting the needs of the present without compromising future the generation’s ability to meet their needs. We need to leverage BPM to optimize the use of scarce resources. We [...]

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Back in the late eighties and in a previous role, we tried to come up with a process that would take the work away from our doctors, who were used on complicated insurance policies in the underwriting process, and give it to less skilled employees. We spent some time trying to put a “doctor in [...]

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Have you ever had to deal with lousy results? The answer is likely a resounding “yes”. The reasons often are broken, uncoordinated and/or clogged processes. I remember one time having to make an emergency landing in Portland Oregon when flying from Seattle to Arizona. Here is how it unraveled into a seven hour delay on [...]

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Are we in a financial mess or what? I think that one of the ways out is by increasing productivity without adding more workers. We can’t afford more people, so we must do more with less. We must do more without breaking the backs of our existing workers. The recent answer has been outsourcing to [...]

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Rules in Microsoft Word!  What will they think of next? Actually, at Gartner, we have been tracking rule vendors and rule representation techniques ranging from rule hierarchies to decision tables. Using Word to maintain rules is just another manifestation of the trend towards ease-of-use in rule engines.  Speaking of ease-of-use, what kind of features would [...]

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I just want to celebrate being back in the blogging world with Gartner.  I did have some good times writing a BPM blog until August when I decided to rejoin Gartner.  I am hoping to stimulate some good conversations around process and some of the issues we are collectively facing going forward.  BPM is at a [...]

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