Jim Holincheck » IT Workforce Management

Gartner HCM Research — June 2006

Jim Holincheck — Thu, 29 Jun 2006 20:42:38 +0000

Below is some of the more recent HCM-related research from Gartner.

How to Lead and Manage the IT-Literate Workforce

Author: Flint, David

People with IT-related skills are now spread across the enterprise, but conventional organizational hierarchies can’t manage these dispersed resources effectively. To ensure that these people receive the advice and development they need, organize them into a set of internal “professions.”

Contact Center Workforce Optimization: A Framework for Success

Author: Davies, Jim

Contact center performance is affected by its employees, technologies and processes. Gartner has developed a framework that encapsulates an emerging software market focused on delivering effective and efficient contact center environments.

Evaluating the Use of One Provider for Global Payroll Outsourcing

Author: Holincheck, James; Tornbohm, Cathy

In small markets, most global organizations outsource payroll to local service providers. However, new models have emerged that enable organizations to outsource payroll to a single vendor. Early adopters must understand the pros and cons of these models to choose the most appropriate provider.

E-Learning Suites Are More Than Just ‘One-Stop Shopping’ Solutions

Author: Arevolo De Azevedo Filho, Waldir; Lundy, James

The rapid evolution of e-learning suites, coupled with the integration of learning management systems, learning content management systems and collaboration functionality, has generated significant interest from enterprises, presenting opportunities and challenges.

The Impact of the Aging Workforce on Human Capital Management

Jim Holincheck — Thu, 01 Dec 2005 13:24:05 +0000

Yesterday I posted an entry on the Gartner High Performance Workplace Blog about the impact of the aging workforce on companies. This is going to be a big issue for many companies by the end of the decade and HR organizations need to get ahead of the curve in to help ensure that they acquire, build and retain key talent.
Gartner High Performance Workplace Blog

Gartner IT Workforce Management Research

Jim Holincheck — Thu, 27 Oct 2005 14:48:10 +0000

IT Workforce Management: Prepare for a Future Unlike the Past

IT workforce management will re-emerge as a "hot button" among companies worldwide. The burning issues will affect how and with whom IT professionals work and will pose new challenges for CIOs.

The IT Professional Outlook: Where Will We Go From Here?

Many IT professionals fear that the profession they chose has lost its luster. In the face of global sourcing, skepticism about IT’s tangible value and the perception that some IT work is a commodity, what does the future hold for the IT profession? We provide a picture of the IT profession in 2010.

Management Update: Eight Trends Will Change the Role of the IT Organization

Diminishing returns from automation and other trends will alter the relationship of the IT organization to the business. Augmenting the performance of knowledge workers will take precedence over automating routine operations.

Resource Management Crystallizes as a Key Tactical Role

As companies expand and multisourcing increases, workforce-related resource management becomes a critical organizational role. Without it, companies are ill-equipped to anticipate, develop or find the people and skills that are required to meet business demand.

People CMM: Quality and Maturity for Workforce Practices

The People Capability Maturity Model, a little-known framework based on a well-known maturity model, defines a disciplined approach to infusing quality into workforce management and preparation.