Jim Holincheck

A member of the Gartner Blog Network

Entries Categorized as 'Call Center Workforce Management'


Gartner HCM Research — June 2006

by Jim Holincheck  |  June 29, 2006  |  1 Comment

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Category: Call Center Workforce Management E-Learning HR BPO IT Workforce Management     Tags:

Gartner Call Center Workforce Management Research

by Jim Holincheck  |  October 27, 2005  |  2 Comments

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Category: Call Center Workforce Management     Tags: