James HolincheckBelow is some of the more recent HCM-related research from Gartner.
How to Lead and Manage the IT-Literate Workforce
Author: Flint, David
People with IT-related skills are now spread across the enterprise, but conventional organizational hierarchies can’t manage these dispersed resources effectively. To ensure that these people receive the advice and development they need, organize them into a set of internal “professions.”
Contact Center Workforce Optimization: A Framework for Success
Author: Davies, Jim
Contact center performance is affected by its employees, technologies and processes. Gartner has developed a framework that encapsulates an emerging software market focused on delivering effective and efficient contact center environments.
Evaluating the Use of One Provider for Global Payroll Outsourcing
Author: Holincheck, James; Tornbohm, Cathy
In small markets, most global organizations outsource payroll to local service providers. However, new models have emerged that enable organizations to outsource payroll to a single vendor. Early adopters must understand the pros and cons of these models to choose the most appropriate provider.
E-Learning Suites Are More Than Just ‘One-Stop Shopping’ Solutions
Author: Arevolo De Azevedo Filho, Waldir; Lundy, James
The rapid evolution of e-learning suites, coupled with the integration of learning management systems, learning content management systems and collaboration functionality, has generated significant interest from enterprises, presenting opportunities and challenges.
Category: Call Center Workforce Management E-Learning HR BPO IT Workforce Management Tags:
1 response so far ↓
1 Syntelligence September 11, 2008 at 4:00 pm
Thanks for all the great links, I know I’m kind of late. They helped out a ton though, thanks again.