James HolincheckHR BPO for the North American Market: The Processes and the Players
HR business process outsourcing is a complex, dynamic service market. Prospective buyers need to understand why they are considering HR BPO, the plethora of offerings and the purchasing approaches available.
Deciding to Insource or Outsource for Human Resources
Enterprises making new HR technology decisions are often considering various types of outsourcing. However, they should look at outsourcing as only part of an overall sourcing strategy for HR service delivery.
Understand Your Sourcing Choices and Risks With This BPO Primer
The business process outsourcing market is more aptly described as a sum of many markets. Users considering outsourcing will make better decisions if they understand how to compare and contrast the different approaches to BPO, and know what they are buying.
Market Trends: Business Process Outsourcing, North America, 2004
The North American business process outsourcing market will grow rapidly in 2005, approaching $77 billion. In response, vendors have accelerated process innovation, delivery capabilities, acquisitions and alliances.
Market Focus: BPO Vendor Offerings Vary Widely, North America, 2005
The business process outsourcing market is diverse and fragmented. Some vendors can handle a wide range of business functions, but most BPO contracts cover single processes. Many vendors tailor their offerings to specific industries.
Market Focus: Business Process Outsourcing in Europe, 2004
Many European companies are looking at BPO as a way to cut costs. But services will be slow to take off, because it’s important for them to get these activities right. We profile 25 companies with BPO offerings.
The AT&T and Aon relationship is a mature, comprehensive HR BPO deal. AT&T’s decision to consider HR BPO, its objectives in partnering with Aon, its approach to creating a relationship aligned with these objectives, and the lessons learned exemplify such relationships.
How Procter & Gamble Outsourced HR to Sharpen Customer Focus
This manufacturer of consumer goods chose to outsource its HR activities to IBM so it could devote more time and money to its customers. Our case study examines the decision-making process behind the move.
Hewitt Advances BPO in Retail with Mervyns’ HR Deal
Business process outsourcing (BPO) can fulfill operational needs and reduce costs in human resources (HR). But retailers must be careful to outsource only noncore functions.
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