Jenny Sussin

A member of the Gartner Blog Network

Entries Tagged as 'software'


Why Your Colleagues/Employees/Boss Don’t Think Your Social Strategy is Brilliant

by Jenny Sussin  |  June 25, 2012  |  1 Comment

This is a follow-on/part 2 of my previous post titled: When I first heard about Twitter, I thought… The reason I’d asked people to comment on that last post by filling in the blank was that I want them (and the other lurkers) to recognize why their colleagues/employees/boss don’t think their social strategy is brilliant. […]

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Category: customer service marketing orientation social crm social media Uncategorized     Tags: , , , , , , , , , ,

We are the 99%! – How Gartner Customer 360 Set and Reset My Brain

by Jenny Sussin  |  March 19, 2012  |  2 Comments

I feel like the title of “Lessons Learned” is so boring, don’t you? Instead I went “Occupy Wall Street” on you. For those who didn’t attend 360 this year, let me give you a quick recap of how days went: breakfast meeting, meeting, presentation, meeting, meeting, thinking you don’t have a meeting but you do […]

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Category: 360 customer service marketing social crm social media     Tags: , , , , , , , , , , , , , , , , ,

Let’s Play with Guts!

by Jenny Sussin  |  February 3, 2012  |  Comments Off

For the record, I considered putting an image of guts here but I recognized it was too disgusting and couldn’t expect anyone to read the blog post with guts in their face. So you might be wondering, the guts of what? This previous week an effort on the part of myself, Michael Maoz and Adam […]

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Category: customer service marketing social crm social media     Tags: , , , , , , , , , , , ,