Jenny Sussin

A member of the Gartner Blog Network

Entries Tagged as 'sales'


So You’re a Leader in Social for CRM? Prove It.

by Jenny Sussin  |  January 23, 2015  |  Submit a Comment

Every year, Gartner develops a piece of research called the Top Use Cases and Benefits of Social for CRM. We look at what our clients are doing, and the innovative use cases we’ve seen from vendors, and we compile a list of approaches to social for CRM along with a companion case study/customer example from […]

Submit a Comment »

Category: customer service ecommerce marketing social crm social media social networks     Tags: , , , , , , , , , , , , ,

If I hear the word “social” one more time…

by Jenny Sussin  |  May 7, 2012  |  9 Comments

Maybe I am being dramatic, but if I hear the word “social” one more time today I am going to throw my laptop at the window. “Social” has unfortunately become a buzzword. I would say this has happened over the last year or so (does anyone agree, disagree?) It’s driving me bananas (not a Denny’s […]

9 Comments »

Category: 360 marketing social crm social media     Tags: , , , , , , , ,

We are the 99%! – How Gartner Customer 360 Set and Reset My Brain

by Jenny Sussin  |  March 19, 2012  |  2 Comments

I feel like the title of “Lessons Learned” is so boring, don’t you? Instead I went “Occupy Wall Street” on you. For those who didn’t attend 360 this year, let me give you a quick recap of how days went: breakfast meeting, meeting, presentation, meeting, meeting, thinking you don’t have a meeting but you do […]

2 Comments »

Category: 360 customer service marketing social crm social media     Tags: , , , , , , , , , , , , , , , , ,