by Jenny Sussin | May 7, 2012 | 9 Comments
Maybe I am being dramatic, but if I hear the word “social” one more time today I am going to throw my laptop at the window. “Social” has unfortunately become a buzzword. I would say this has happened over the last year or so (does anyone agree, disagree?) It’s driving me bananas (not a Denny’s [...]
Category: 360 marketing social crm social media Tags: facebook, gartnercrm, marketing, sales, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | March 19, 2012 | 2 Comments
I feel like the title of “Lessons Learned” is so boring, don’t you? Instead I went “Occupy Wall Street” on you. For those who didn’t attend 360 this year, let me give you a quick recap of how days went: breakfast meeting, meeting, presentation, meeting, meeting, thinking you don’t have a meeting but you do [...]
Category: 360 customer service marketing social crm social media Tags: #gartner360, 360, communities, community, customer, customer service, customer360, garnercrm, gartnercrm, it, lessons learned, marketing, media, sales, social, social media, socialcrm, software
