Jenny Sussin

A member of the Gartner Blog Network

Entries Tagged as 'sales'


If I hear the word “social” one more time…

by Jenny Sussin  |  May 7, 2012  |  9 Comments

Maybe I am being dramatic, but if I hear the word “social” one more time today I am going to throw my laptop at the window. “Social” has unfortunately become a buzzword. I would say this has happened over the last year or so (does anyone agree, disagree?) It’s driving me bananas (not a Denny’s […]

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Category: 360 marketing social crm social media     Tags: , , , , , , , ,

We are the 99%! – How Gartner Customer 360 Set and Reset My Brain

by Jenny Sussin  |  March 19, 2012  |  2 Comments

I feel like the title of “Lessons Learned” is so boring, don’t you? Instead I went “Occupy Wall Street” on you. For those who didn’t attend 360 this year, let me give you a quick recap of how days went: breakfast meeting, meeting, presentation, meeting, meeting, thinking you don’t have a meeting but you do […]

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Category: 360 customer service marketing social crm social media     Tags: , , , , , , , , , , , , , , , , ,