Entries Tagged as 'lessons learned'
by Jenny Sussin | May 16, 2013 | Submit a Comment
Let’s press play and turn on the speakers for this one because it’s nearly summer time and while our interns come to join us, we should listen to some relaxing music. Plus, your intern might look like Chad or Jeremy in ’64. If you give an intern control of your Facebook page, one or [...]
Category: 360 customer service intern marketing orientation social crm social media Tags: #gartner360, 360, business, communities, cool, crm, customer, customer360, facebook, garnercrm, gartner, gartnercrm, generation y, hiring, intern, internship, lessons learned, marketing, media, millennial, millennials, networking, scrm, socbiz, social, social CRM, social media, socialcrm, summer intern, summer internship, twitter
by Jenny Sussin | October 10, 2012 | Comments Off
There are two points of view that matter when it comes to social marketing execution: the vision of the strategist and the execution of the LOB professional. Execution should be based on strategy as well all know but frequently the mindsets of these individuals are so far apart that recognizing mutually agreed upon success becomes [...]
Category: marketing social crm social media Tags: cool, crm, customer, facebook, lessons learned, marketing, media, networking, pinterest, scrm, shiny objects, social, social media, socialcrm, twitter
by Jenny Sussin | July 26, 2012 | 3 Comments
So Jimmy Kimmel does this thing on his show where he’s started having celebrities read mean tweets that were posted in regards to the celebrities. These are definitely worth watching as they’re super funny, but there is something else Mr. Kimmel says that brings up a good point: people regularly say/write things that they don’t [...]
Category: social crm social media Tags: #gartner360, 360, crm, customer, customer360, gartner, gartnercrm, lessons learned, real name, scrm, shiny objects, socbiz, social, social CRM, social media, socialcrm, youtube
by Jenny Sussin | March 19, 2012 | 2 Comments
I feel like the title of “Lessons Learned” is so boring, don’t you? Instead I went “Occupy Wall Street” on you. For those who didn’t attend 360 this year, let me give you a quick recap of how days went: breakfast meeting, meeting, presentation, meeting, meeting, thinking you don’t have a meeting but you do [...]
Category: 360 customer service marketing social crm social media Tags: #gartner360, 360, communities, community, customer, customer service, customer360, garnercrm, gartnercrm, it, lessons learned, marketing, media, sales, social, social media, socialcrm, software
