by Jenny Sussin | December 11, 2012 | 4 Comments
I recognize even writing this blog post and the nature of my job alone makes me somewhat of a hypocrite for writing this, but the idea struck and I had to. So today I’m sitting at my desk and a particular group of sales guys walk by. I see them every day and every day [...]
Category: social crm social media Uncategorized Tags: cool, crm, customer, facebook, gartner, marketing, media, networking, pinterest, scrm, shiny objects, socbiz, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | November 15, 2012 | 3 Comments
The holiday shopping season is upon us with Black Friday descending upon the US next week. In a blaze of glory we wake up at 4 am and run to the mall to get a discount on a TV and some sweaters at 40% off. While you develop your plan of attack, and I literally [...]
Category: ecommerce marketing product reviews social crm social media Uncategorized Tags: black friday, business, buyer beware, customer, cyber monday, deals, ecommerce, facebook, marketing, product, ratings, reviews, socbiz, social CRM, social media, socialcrm
by Jenny Sussin | September 24, 2012 | 11 Comments
It’s been two months since I’ve last blogged. Many corporate executives, celebrities and politicians aren’t even blogging for themselves. They aren’t even tweeting for themselves (although I think Chelsea Handler is because she thanked me one time on Twitter and I felt the truth in it.) While I may not be Justin Bieber (take a [...]
Category: Uncategorized Tags:
by Jenny Sussin | June 25, 2012 | 1 Comment
This is a follow-on/part 2 of my previous post titled: When I first heard about Twitter, I thought… The reason I’d asked people to comment on that last post by filling in the blank was that I want them (and the other lurkers) to recognize why their colleagues/employees/boss don’t think their social strategy is brilliant. [...]
Category: customer service marketing orientation social crm social media Uncategorized Tags: business, learning, marketing, media, shiny objects, social, social CRM, social media, socialcrm, software, twitter
by Jenny Sussin | June 22, 2012 | 16 Comments
I remember the first time I heard about Twitter. It was 2008 and a new colleague had just moved over to the team I was interning for. He was tasked with teaching our team about collaboration technologies and so I humored my boss (because I was an intern and hadn’t started acting out yet) and [...]
Category: marketing social crm social media Uncategorized Tags: cool, generation y, shiny objects, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | May 30, 2012 | 2 Comments
Remember Pac-Man? He used to eat all of those little dots until there were none left and he could run freely? Of course there were the ghosts but sometimes Pac-Man would eat a special little dot and then he could eat the ghosts too. This is the social CRM market. In the past two weeks [...]
Category: social crm social media Uncategorized Tags: #gartner360, 360, acquisition, bazaarvoice, buddy media, consolidation, crm, customer, facebook, gartner, gartnercrm, marketing, oracle, powerreviews, salesforce, salesforce.com, scrm, social, social CRM, social media, socialcrm, vitrue
