Entries Categorized as 'customer service'
by Jenny Sussin | May 16, 2013 | Submit a Comment
Let’s press play and turn on the speakers for this one because it’s nearly summer time and while our interns come to join us, we should listen to some relaxing music. Plus, your intern might look like Chad or Jeremy in ’64. If you give an intern control of your Facebook page, one or [...]
Category: 360 customer service intern marketing orientation social crm social media Tags: #gartner360, 360, business, communities, cool, crm, customer, customer360, facebook, garnercrm, gartner, gartnercrm, generation y, hiring, intern, internship, lessons learned, marketing, media, millennial, millennials, networking, scrm, socbiz, social, social CRM, social media, socialcrm, summer intern, summer internship, twitter
by Jenny Sussin | May 3, 2013 | Submit a Comment
Category: 360 customer service marketing social crm social media Tags: #gartner360, 360, cool, crm, customer, customer360, marketing, media, networking, scrm, socbiz, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | May 1, 2013 | Submit a Comment
Some of what you can expect from this week’s Customer 360 event courtesy of yours truly and Don Scheibenreif (did I spell that right?) #gartnercrm
Category: 360 customer service ecommerce marketing social crm social media Tags: #gartner360, 360, cool, crm, customer, customer360, marketing, media, networking, scrm, socbiz, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | February 20, 2013 | 2 Comments
This morning I was talking to my colleague Gene Alvarez about embarrassing things that have happened in work environments. Stains on shirts, mismatching socks and as I explained to Gene, a run in my pantyhose. Men will never quite understand a run in the pantyhose. As women, we go through tens of pairs of pantyhose [...]
Category: customer service marketing social crm social media Tags: #gartner360, cool, customer, customer service, customer360, facebook, marketing, media, scrm, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | June 25, 2012 | 1 Comment
This is a follow-on/part 2 of my previous post titled: When I first heard about Twitter, I thought… The reason I’d asked people to comment on that last post by filling in the blank was that I want them (and the other lurkers) to recognize why their colleagues/employees/boss don’t think their social strategy is brilliant. [...]
Category: customer service marketing orientation social crm social media Uncategorized Tags: business, learning, marketing, media, shiny objects, social, social CRM, social media, socialcrm, software, twitter
by Jenny Sussin | March 29, 2012 | 14 Comments
And now for our third, and perhaps final (but who knows really) post in our (my) Social Networking for Business series, we’ll cover everyone’s favorite social network: Facebook. And now for my disclaimer: I want to start each post in my new “Social Network for Business: Etiquette” series with a quick one liner about why [...]
Category: 360 customer service marketing social crm social media Tags: business, crm, facebook, marketing, networking, scrm, socbiz, social
by Jenny Sussin | March 19, 2012 | 2 Comments
I feel like the title of “Lessons Learned” is so boring, don’t you? Instead I went “Occupy Wall Street” on you. For those who didn’t attend 360 this year, let me give you a quick recap of how days went: breakfast meeting, meeting, presentation, meeting, meeting, thinking you don’t have a meeting but you do [...]
Category: 360 customer service marketing social crm social media Tags: #gartner360, 360, communities, community, customer, customer service, customer360, garnercrm, gartnercrm, it, lessons learned, marketing, media, sales, social, social media, socialcrm, software
by Jenny Sussin | March 5, 2012 | 13 Comments
“Social Network for Business: Etiquette” series disclaimer: too many people in business (marketers, you are the #1 culprit) very obviously to users on the social networks, do not understand the medium they are working with. No one is asking you to create new content. We (we the people, the cool cats on these networks) just [...]
Category: customer service marketing social crm social media Tags: #gartner360, 360, gartner, gartnercrm, twitter
by Jenny Sussin | February 15, 2012 | 10 Comments
I want to start each post in my new “Social Network for Business: Etiquette” series with a quick one liner about why I am doing this: too many people in business (marketers, you are the #1 culprit) very obviously to users on the social networks, do not understand the medium they are working with. No [...]
Category: customer service marketing social crm social media Tags: 360, crm, gartner, gartnercrm, pinterest
by Jenny Sussin | February 3, 2012 | Comments Off
For the record, I considered putting an image of guts here but I recognized it was too disgusting and couldn’t expect anyone to read the blog post with guts in their face. So you might be wondering, the guts of what? This previous week an effort on the part of myself, Michael Maoz and Adam [...]
Category: customer service marketing social crm social media Tags: 360, communities, community, crm, customer, gartner, gartnercrm, media, peer, peer-to-peer, social, social media, software
