Entries Categorized as '360'
by Jenny Sussin | May 16, 2013 | Submit a Comment
Let’s press play and turn on the speakers for this one because it’s nearly summer time and while our interns come to join us, we should listen to some relaxing music. Plus, your intern might look like Chad or Jeremy in ’64. If you give an intern control of your Facebook page, one or [...]
Category: 360 customer service intern marketing orientation social crm social media Tags: #gartner360, 360, business, communities, cool, crm, customer, customer360, facebook, garnercrm, gartner, gartnercrm, generation y, hiring, intern, internship, lessons learned, marketing, media, millennial, millennials, networking, scrm, socbiz, social, social CRM, social media, socialcrm, summer intern, summer internship, twitter
by Jenny Sussin | May 3, 2013 | Comments Off
Category: 360 customer service marketing social crm social media Tags: #gartner360, 360, cool, crm, customer, customer360, marketing, media, networking, scrm, socbiz, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | May 2, 2013 | Comments Off
Category: 360 marketing social crm social media Tags: #gartner360, 360, cool, crm, customer, customer360, marketing, media, networking, scrm, socbiz, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | May 1, 2013 | Comments Off
Some of what you can expect from this week’s Customer 360 event courtesy of yours truly and Don Scheibenreif (did I spell that right?) #gartnercrm
Category: 360 customer service ecommerce marketing social crm social media Tags: #gartner360, 360, cool, crm, customer, customer360, marketing, media, networking, scrm, socbiz, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | April 3, 2013 | Comments Off
First, I know I haven’t been blogging as much as I “should.” I’m not the first person to have trouble finding time to blog. I am not the best at balancing my personal and professional life and time. I am not the only person who has ever made the “I’ve been too busy” excuse. I [...]
Category: 360 marketing social crm social media Tags: #gartner360, 360, business, cool, crm, customer, customer360, gartnercrm, marketing, media, scrm, socbiz, social, social CRM, social media, socialcrm
by Jenny Sussin | May 7, 2012 | 9 Comments
Maybe I am being dramatic, but if I hear the word “social” one more time today I am going to throw my laptop at the window. “Social” has unfortunately become a buzzword. I would say this has happened over the last year or so (does anyone agree, disagree?) It’s driving me bananas (not a Denny’s [...]
Category: 360 marketing social crm social media Tags: facebook, gartnercrm, marketing, sales, social, social CRM, social media, socialcrm, twitter
by Jenny Sussin | April 16, 2012 | 6 Comments
I’ve been hearing this in bits and spurts and it came up again today. “Millennials are walking away from Facebook.” You know what bugs me? The articles that say things like this claim to have a sampling of 18-24′s that prove their point, but the psychology behind why people in this age group are on [...]
Category: 360 social media Tags: 18, 24, cool, decline, facebook, millennial, millennials, networking, social, twitter
by Jenny Sussin | March 29, 2012 | 14 Comments
And now for our third, and perhaps final (but who knows really) post in our (my) Social Networking for Business series, we’ll cover everyone’s favorite social network: Facebook. And now for my disclaimer: I want to start each post in my new “Social Network for Business: Etiquette” series with a quick one liner about why [...]
Category: 360 customer service marketing social crm social media Tags: business, crm, facebook, marketing, networking, scrm, socbiz, social
by Jenny Sussin | March 19, 2012 | 2 Comments
I feel like the title of “Lessons Learned” is so boring, don’t you? Instead I went “Occupy Wall Street” on you. For those who didn’t attend 360 this year, let me give you a quick recap of how days went: breakfast meeting, meeting, presentation, meeting, meeting, thinking you don’t have a meeting but you do [...]
Category: 360 customer service marketing social crm social media Tags: #gartner360, 360, communities, community, customer, customer service, customer360, garnercrm, gartnercrm, it, lessons learned, marketing, media, sales, social, social media, socialcrm, software
