Jenny Sussin

A member of the Gartner Blog Network

Archives for May, 2012


Pac-man Thinks the Social CRM Market Looks Tasty

by Jenny Sussin  |  May 30, 2012  |  2 Comments

Remember Pac-Man? He used to eat all of those little dots until there were none left and he could run freely? Of course there were the ghosts but sometimes Pac-Man would eat a special little dot and then he could eat the ghosts too. This is the social CRM market. In the past two weeks […]

2 Comments »

Category: social crm social media Uncategorized     Tags: , , , , , , , , , , , , , , , , , , , , ,

If I hear the word “social” one more time…

by Jenny Sussin  |  May 7, 2012  |  9 Comments

Maybe I am being dramatic, but if I hear the word “social” one more time today I am going to throw my laptop at the window. “Social” has unfortunately become a buzzword. I would say this has happened over the last year or so (does anyone agree, disagree?) It’s driving me bananas (not a Denny’s […]

9 Comments »

Category: 360 marketing social crm social media     Tags: , , , , , , , ,