Jenny Sussin

A member of the Gartner Blog Network

Archives for March, 2012


Social Networking for Business: Facebook Etiquette

by Jenny Sussin  |  March 29, 2012  |  14 Comments

And now for our third, and perhaps final (but who knows really) post in our (my) Social Networking for Business series, we’ll cover everyone’s favorite social network: Facebook. And now for my disclaimer: I want to start each post in my new “Social Network for Business: Etiquette” series with a quick one liner about why [...]

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Category: 360 customer service marketing social crm social media     Tags: , , , , , , ,

We are the 99%! – How Gartner Customer 360 Set and Reset My Brain

by Jenny Sussin  |  March 19, 2012  |  2 Comments

I feel like the title of “Lessons Learned” is so boring, don’t you? Instead I went “Occupy Wall Street” on you. For those who didn’t attend 360 this year, let me give you a quick recap of how days went: breakfast meeting, meeting, presentation, meeting, meeting, thinking you don’t have a meeting but you do [...]

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Category: 360 customer service marketing social crm social media     Tags: , , , , , , , , , , , , , , , , ,

Social Networking for Business: Twitter Etiquette

by Jenny Sussin  |  March 5, 2012  |  13 Comments

“Social Network for Business: Etiquette” series disclaimer: too many people in business (marketers, you are the #1 culprit) very obviously to users on the social networks, do not understand the medium they are working with. No one is asking you to create new content. We (we the people, the cool cats on these networks) just [...]

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Category: customer service marketing social crm social media     Tags: , , , ,