Gartner Blog Network

Jeffrey Mann
Research VP
14 years at Gartner
26 years IT industry

Jeffrey Mann is a research vice president for collaboration and social software at Gartner Research. Mr. Mann focuses on social software, team workspaces, the collaboration market and knowledge management. Read Full Bio

Is There a Dropbox Effect?

by Jeffrey Mann  |  November 12, 2012

A columnist at VentureBeat recently wrote about the supposed Dropbox Effect and whether it is real or not. I think it is, but not the way most people seem to be using the term. I see three aspects the supposed Dropbox effect: What the people saying it think it means What it really means What […]

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No Email or More Social?

by Jeffrey Mann  |  August 16, 2012

Friend or Foe?” cries the clichéd sentinel on a foggy castle keep. With email, it seems no one knows how to answer that question. Without email, I could not live the way I choose to or do my work the way I like to do. Unquestionably, email has made my life better. But like most […]

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The Internet’s Eccentric French Uncle Passes from the Scene

by Jeffrey Mann  |  June 29, 2012

Ah Minitel.I always had a soft spot for this strange, pre-HTTP online service. It was kind of like the Internet, except for most of the things that make the Internet so compelling. And now it is finally going away. To be honest, I didn’t realize it was still around so its continued existence was the […]

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Gartner Introduces “Magic Fractals”

by Jeffrey Mann  |  April 1, 2012

1 April, 2012: After last year’s successful launch of “Real Quadrants,” Gartner has announced the next iteration in the development of its most popular branded deliverable. The Magic Quadrant’s two axes and four categories have proven insufficient to capture the complexities of IT markets in the second decade of the 21st century. Entire product categories […]

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New Year’s Anti-Resolutions for 2012

by Jeffrey Mann  |  January 1, 2012

For the last several years, I have done blog posts on what I call my anti-resolutions for the year. Many bloggers publish their predictions and highlights around this time of year. So I won’t. If lots of people do something, that usually is a good enough reason for me not do it. My resolutions are […]

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Getting Sociable at Symposium Barcelona

by Jeffrey Mann  |  November 4, 2011

Gartner’s big European event starts next week in Barcelona, a welcome change from Cannes, in my own opinion. Social is inevitably a hot topic, and I look forward to speaking with many customers over the four days of the conference. I will be doing two workshops (defining a social media strategy, and creating a SharePoint […]

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KM vs. SM? Really?

by Jeffrey Mann  |  November 1, 2011

  My colleague Anthony Bradley has been courting controversy with his comments on social media vs. knowledge management on his blog. OK, I’ll bite. I disagree, I disagree, but not so much on the substance of his comments. Anthony’s characterization of what some knowledge management (KM) projects look like, and what social media (SM) efforts […]

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Real Quadrants? Not Really

by Jeffrey Mann  |  April 2, 2011

I had a little fun in yesterday’s April 1 post assigning new names to the Magic Quadrants, and renaming the whole thing to Real Quadrants. I hope I left enough clues that it was a joke, but it actually illustrates a frustrating issue. I am starting the process to update the Externally-Facing Social Software Magic […]

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Gartner Introduces “Real Quadrants” on April 1, 2011

by Jeffrey Mann  |  April 1, 2011

We are constantly looking at our branded deliverables to see how they can be improved or connect more closely with how our customers use them. Customer feedback has told us that the names of the 4 sections in our Magic Quadrants don’t correspond with how many customers choose to interpret them. Despite our efforts to […]

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Closing Out the PCC Conference

by Jeffrey Mann  |  March 30, 2011

I’m waiting for my flight home after seeing the 2011 Portals, Content and Collaboration summit come to a close in Los Angeles. We passed the venue on to our CRM colleagues, who will continue with Customer 360 event. These conferences are always as exhausting as they are stimulating, so please allow me some fairly random […]

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