Jeffrey Mann

A member of the Gartner Blog Network

Entries Categorized as 'social media'


What People Asked About on My European Social Media Tour

by Jeffrey Mann  |  October 17, 2010  |  1 Comment

Last week, I had the chance to do a quick tour around Europe with Ed Thompson talking to over 300 people about social media in London, Utrecht, Zurich, Milan, and Frankfurt. I talked about developing strategy, and Ed covered social CRM. While five cities in five days is a quick pace, it’s not out of [...]

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Category: collaboration compliance europe Facebook privacy social media social software Strategic Planning symposium     Tags: , , , , , , , , ,

What Do You Find Creepy?

by Jeffrey Mann  |  September 30, 2010  |  3 Comments

My last post got several interesting comments, which got got me thinking about what is creepy, and what to do about it. The uncomfortable feelings that some social software implementations create can be a major inhibitor of adoption, so understanding what My colleague Nick Jones offered a potential algorithm for determining levels of creepiness, but [...]

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Category: compliance social media social software Uncategorized     Tags: , , ,

It Might Be Creepy, but Is It Evil?

by Jeffrey Mann  |  September 26, 2010  |  10 Comments

I’ve been thinking about “creepiness” over the last couple weeks. I’ve been finding the concept come up more and more as I speak with end users and vendors about social software, because it is becoming a real barrier to adoption as end users react with sometimes unexpected revulsion at what seems normal or trivial to [...]

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Category: compliance email Google privacy social media social software technology     Tags: , , , , , , ,

KLM Shows How to Use Social Media During Ash crisis, and Air France How Not to

by Jeffrey Mann  |  April 18, 2010  |  26 Comments

I spent a good part of the weekend surfing web sites to find more information about how the volcano eruption in Iceland is decimating travel in Europe; partly because it is a fascinating event, but mostly because my wife is in Canada and wants to get home. I booked her tickets using points on KLM.com, [...]

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Category: Cloud europe Personal social media social software     Tags: , , , , , , ,

Twappy Twirthday Twittter

by Jeffrey Mann  |  March 22, 2010  |  1 Comment

It is hard to believe that the Twitter phenomenon is only four years old, but it’s true that the Twitter.com service went live on March 21, 2006. It has enjoyed a meteoric rise into common consciousness, such that even people who never use it know what (more or less) it is, and have heard celebrities [...]

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Category: humor microblogging predictions social media Twitter     Tags:

Have a Happy Safer Internet Day

by Jeffrey Mann  |  February 9, 2010  |  1 Comment

You may not have realized it, but today is the third annual Safer Internet Day, a day to promote safer and more responsible use of online technology and mobile phones, especially for children and young people around the world. The awkward name, doofy logo and stiff language quickly identify this as a government initiative (with [...]

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Category: Cloud collaboration consumerization Facebook privacy security social media social software technology     Tags: , , , , , , ,

Twitter growth leveling off? Really? And if so, does it matter?

by Jeffrey Mann  |  January 21, 2010  |  1 Comment

The Internets are agog with speculation on numbers showing that the previously meteoric growth in Twitter users is beginning to sputter and slow down. Is this the end of the road for Twitter as the media darling? I’m not so sure. First, Hubspot’s measurements show that the rate of growth is slowing, not that Twitter [...]

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Category: consumerization microblogging social media social software Twitter     Tags: , , ,

My New Year’s Anti-Resolutions for 2010

by Jeffrey Mann  |  December 30, 2009  |  9 Comments

Last year, I did a blog post on what I call my anti-resolutions for the year. Traditionally, many blogs publish their predictions and personal resolutions around the end of the year. So I won’t. Instead, I want to talk about my anti-resolutions for 2010.They are “anti” in a couple different ways. The main one is [...]

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