Jeffrey Mann

A member of the Gartner Blog Network

Jeffrey Mann
Research VP
14 years at Gartner
26 years IT industry

Jeffrey Mann is a research vice president for collaboration and social software at Gartner Research. Mr. Mann focuses on social software, team workspaces, the collaboration market and knowledge management. Read Full Bio

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What Do You Find Creepy?

by Jeffrey Mann  |  September 30, 2010  |  3 Comments

My last post got several interesting comments, which got got me thinking about what is creepy, and what to do about it. The uncomfortable feelings that some social software implementations create can be a major inhibitor of adoption, so understanding what

My colleague Nick Jones offered a potential algorithm for determining levels of creepiness, but what really makes things creepy? In his comment, he proposed surprise, uncertainty and intrusiveness, but is that all?

Everyone knows what makes them feel creepy, but what are the attributes that are more likely to make someone feel that way? Here are some I have thought of:

  • Vulnerability: Actions involving people who are in some way vulnerable are much more likely to attract creepiness. Anything that deals with children, the elderly, victims of any kind or even just people in a lower position of authority are far more likely to tend towards the creepy side.
  • Context: Where and how interactions happen can have a tremendous influence on how people perceive them. Teasing or jokey comments which would be appropriate on an informal discussion board could easily turn creepy if used in a more formal venue, like a performance evaluation or project appraisal.
  • Tone: How something is said is more important than what is said. Tone can be wrong for the particular context (see above) or just plain wrong. The easiest example is vulgar, obscene or hate-filled language.
  • Sneakiness:  No one likes it if they feel that something has been snuck past them, collecting information or making connections that they don’t expect or couldn’t anticipate. Most users of free social media sites have gotten used to ad targeting based on information provided on the site. But when different sites share their information or pool it, then it can feel unpleasantly intrusive.

    If someone emails a friend from Gmail about a holiday in Brussels, it would be no surprise to see an an advertisement for Belgian hotels on the Gmail home page. It would feel creepy if those ads started appearing on newspaper sites. It would be alarming if after joining a Facebook group about World War I history, ads or spam for tours of Belgian battle sites started appearing. That would feel creepy.
  • Specificity: The more specific the information or actions come to me, the more likely I am to get creeped out. If the spam for WWI battle site tours seemed to know the dates of the planned holiday, that would be very unsettling.

Some of these overlap or are covered by Nick’s three-part criteria, but I felt they were worth elaborating on, I would be interested to hear about the attributes of what you find creepy. Please add thoughts and descriptions in the comments. I am not asking for individual incidents or anecdotes, but the common threads of what companies or software products have done to make you feel that they have crossed the line.

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Category: compliance social media social software Uncategorized     Tags: , , ,

3 responses so far ↓

  • 1 Tweets that mention What Do You Find Creepy? -- Topsy.com   September 30, 2010 at 1:19 am

    [...] This post was mentioned on Twitter by lars basche, Jovi Umawing and Jeff Mann, Uptime Devices. Uptime Devices said: What Do You Find Creepy? http://bit.ly/9z7J2a [...]

  • 2 Anand Ramakrishnan   September 30, 2010 at 11:16 pm

    Sneakiness is the one I can most relate to. I recently was on Facebook and then went to RottenTomatoes. I was annoyed to see suddenly that movies my friends from Facebook liked started popping up.

    One of the things which really freaked me out was that Digsby – a chat software had an option to use your CPU’s power for some computing activities – like stock market research. This was kept on by default during installation and was not called out specifically during installation process. Digsby then made an apology and made it off by default. (http://lifehacker.com/5336382/digsby-joins-the-dark-side-uses-your-pc-to-make-money)

    Surely – there has to be a way through the browser, we should be able to block these social listening activities if we do not want to?

    Thanks,
    Anand

  • 3 What People Asked About on My European Social Media Tour   October 17, 2010 at 3:02 pm

    [...] Jeffrey Mann is a research vice president for collaboration and social software at Gartner Research. Mr. Mann focuses on social software, team workspaces, the collaboration market and knowledge management. Read Full Bio Coverage Areas: ← What Do You Find Creepy? [...]

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