Jeffrey Mann

A member of the Gartner Blog Network

Archives for April, 2010

KLM Shows How to Use Social Media During Ash crisis, and Air France How Not to

by Jeffrey Mann  |  April 18, 2010  |  27 Comments

I spent a good part of the weekend surfing web sites to find more information about how the volcano eruption in Iceland is decimating travel in Europe; partly because it is a fascinating event, but mostly because my wife is in Canada and wants to get home. I booked her tickets using points on, […]


Category: Cloud europe Personal social media social software     Tags: , , , , , , ,

NDA Games

by Jeffrey Mann  |  April 12, 2010  |  5 Comments

Non-Disclosure Agreements (NDAs) are a continuing source of controversy and aggravation in the industry analyst world. I thought that most vendors have learned how to deal with these in a good way, but the experience I just had makes me wonder. NDAs are where an analyst agrees not to talk publicly about some of the […]


Category: being an analyst Vendors     Tags: , ,