Gartner Blog Network

Posts from Date:   2010-4

KLM Shows How to Use Social Media During Ash crisis, and Air France How Not to

by Jeffrey Mann  |  April 18, 2010

I spent a good part of the weekend surfing web sites to find more information about how the volcano eruption in Iceland is decimating travel in Europe; partly because it is a fascinating event, but mostly because my wife is in Canada and wants to get home. I booked her tickets using points on, […]

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NDA Games

by Jeffrey Mann  |  April 12, 2010

Non-Disclosure Agreements (NDAs) are a continuing source of controversy and aggravation in the industry analyst world. I thought that most vendors have learned how to deal with these in a good way, but the experience I just had makes me wonder. NDAs are where an analyst agrees not to talk publicly about some of the […]

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