Jeffrey Mann

A member of the Gartner Blog Network

Jeffrey Mann
Research VP
14 years at Gartner
26 years IT industry

Jeffrey Mann is a research vice president for collaboration and social software at Gartner Research. Mr. Mann focuses on social software, team workspaces, the collaboration market and knowledge management. Read Full Bio

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How long before IT gets blamed for the financial crisis?

by Jeffrey Mann  |  October 6, 2008  |  3 Comments

Since this is a Gartner blog, I won’t comment here on the ridiculous finger-pointing going on in the wake of the banking bailout rescue efforts (but I might here eventually). However, I miss a connection closer to home which to me at least seems inevitable. What is the role of IT in creating or at least exacerbating this mess? So far I’ve heard blame spread on Democrats, Republicans, Eurocrats, greedy yuppies, deregulation, over-regulation, stupid consumers, and an overabundance of capital in the system. Not much mention of IT’s role, but I don’t think that it will take much longer for the searchlight to swing around to us.

With all those millions invested in compliance, risk management and business intelligence software, how did this mess seemingly come as such a big surprise? I suspect that it wasn’t a surprise to those who invested this money wisely. But either the warning signs were ignored, or the software was used to justify or mask ever-riskier investments. With the glut of capital in the system looking for a home that produces good returns, the pressure was on to find ways to invest it. Deep understanding of compliance rules or risk management algorithms makes it easier to game the system. And that’s what many financial institutions did. Well, at least the problem of ‘excess’ capital has been solved.

Another explanation derives from the false sense of well-being that comes from automated systems. Back office fulfillment systems make it possible to execute the blisteringly complex financial derivatives thought up by financial wizards. The applications show all of the individual obligations in nice neat columns, giving the impression of control, However, assessing the risk and attaching a valuation to a bank with billions of dollars or Euros of notes based on shaky mortgages goes beyond the capabilities of any computer system. Those comforting reports only show the last level of information. Once the basis of those complex constructions start to wobble, the most expensive reporting systems can’t portray what is really going on. That is a task more suited to a Ouija board or Tarot cards. 

Without these back office systems, financial institutions could not have created or executed these complex instruments. Without those compliance and reporting systems showing that they follow the rules, they would not have been allowed. Ipso facto IT is to blame.

I haven’t seen this idea in the wild yet, but I don’t think it will take long. Who has seen similar accusations out there?


Category: compliance financial crisis     Tags:

3 responses so far ↓

  • 1 Mark Raskino   October 6, 2008 at 8:13 am

    Not long now I think Jeff. I reckon the mathematical models are likely the real ‘core innovation’ not the computers they run on but that won’t save IT from taking some of the flak. Remember how much blame e-commerce technology took for very bad investment and business management in 2000/1. See my post a couple of weeks ago about CDOs and the Hype Cycle

  • 2 John Pescatore   October 12, 2008 at 3:05 pm

    Another thing to think about: remember all the arguments about how “Real Time Infrastructure” could enable “Fire Aim Ready” type “Really Bad Decisions”? You can’t blame technology for bad decisions but bad technology decisions surely caused distraction that played a role in this crash, just the way texting while driving plays a role in many automobile crashes these days.

  • 3 Jeffrey Mann   October 19, 2008 at 7:36 am

    That didn’t take long.

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