Jay Heiser

A member of the Gartner Blog Network

Entries Tagged as 'SaaS'


SaaS is a Simon Says World

by Jay Heiser  |  April 26, 2012  |  Comments Off

When you buy SaaS, you get what is written on the box.  Well, you get what is written on the virtual box. That text may consist of page after page of dense legalese that puts a higher level of emphasis on what you do NOT get than what you DO get.   Consumer-oriented agreements often amount […]

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Category: Cloud IT Governance Policy risk management security Vendor Contracts     Tags: , , , , , ,

Uh, oh, Mumboe! You have 2 weeks to get your data

by Jay Heiser  |  November 2, 2011  |  1 Comment

Its easy to imagine a smallish procurement shop in which the only person to have been sent a warning was on a 2-week vacation, and won’t get around to reading about it until it is several days too late to download their only copy of several years worth of past and current purchasing data.

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Category: Applications Cloud risk management     Tags: , , , , , , , ,

Why I’m ambiguous about SaaS email

by Jay Heiser  |  June 30, 2010  |  4 Comments

Ideally, there would be no sensitive data in email, or it would be encrypted.  Email is an unsafe, and unreliable service, and it leaks like a sieve. It was never meant to be ‘secure’, and it is not.  While careful administration and reliable technology can protect stored email from unauthorized access, hacking into PST files […]

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Category: Applications Cloud risk management security Vendor Contracts     Tags: , , , , , ,