Jay Heiser

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Entries Tagged as 'contracts'


SaaS is a Simon Says World

by Jay Heiser  |  April 26, 2012  |  Comments Off

When you buy SaaS, you get what is written on the box.  Well, you get what is written on the virtual box. That text may consist of page after page of dense legalese that puts a higher level of emphasis on what you do NOT get than what you DO get.   Consumer-oriented agreements often amount […]

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Category: Cloud IT Governance Policy risk management security Vendor Contracts     Tags: , , , , , ,

You’ll guarantee that cloud, won’t you?

by Jay Heiser  |  October 5, 2011  |  1 Comment

The truth of the matter is that the provider actually has no idea of the likelihood of a loss event within their own offering. If a failure occurred, it could impact all of their customers simultaneously. No cloud service provider has enough cash on hand to cover that portfolio risk, and they can’t find any insurer willing to underwrite it.

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Category: Cloud risk management security     Tags: , , ,

Your Suppliers Don’t Have Your Goals

by Jay Heiser  |  May 11, 2011  |  Comments Off

Your company will usually do whatever it needs to do to survive—so will your supplier. They are not marching to your music, they are not heading towards the same goal line, they are not thinking your thoughts, and their ultimate loyalty is to themselves, not to you.

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Category: Cloud risk management Vendor Contracts     Tags: , , , , , ,