Jay Heiser

A member of the Gartner Blog Network

Jay Heiser
Research VP
6 years at Gartner
24 years IT industry

Jay Heiser is a research vice president specializing in the areas of IT risk management and compliance, security policy and organization, forensics, and investigation. Current research areas include cloud and SaaS computing risk and control, technologies and processes for the secure sharing of data… Read Full Bio

Everything is more better with Cyber on it

by Jay Heiser  |  September 13, 2013  |  2 Comments

I’m feeling the walls of our linguisitic purity come crashing down, battered by the waves of language evolution.  In short, I’m ready to acknowledge an increasingly popular usage, and start using the trendy term ‘Cybersecurity’.  

Such terminological transitions are no new thing in a space that could still legitimately be labeled as ‘computer security’.  Working for a beltway bandit in 1995, I have vivid memories of a passionate beer-fueled discussion over the relatively new term ‘information security’, and whether that was an appropriate designation for an increasingly significant discipline, or just a pretentious and hyped new label. 

Since that time, my friends in the military-industrial ghetto have recharacterized the holistic approach to ensuring that nothing bad happens to stored communications as ‘information assurance,’ and arguably arriving several years later,  the commercial world has an essentially equal set of expectations for the term ‘information risk management’.

Meanwhile, Gartner is fielding a record number of calls on ‘CYBER’ security topics.  Unsurprisingly, the answers vary when we try to dig deeper into the underlying questions. When I asked one Cybersecurity vendor just what they thought the term meant, they explained that it referred to ‘computer security–with the Internet’.  Given that I’ve been on the Internet, and involved in security topics, since 1987, I just didn’t find that a satisfactory answer at the time.  Yet, the more I think about it, the more it rings true.

In today’s parlance, ‘cyber’ clearly equates to ‘digital’.   With all due respect to Norbart Wiener, and his groundbreaking work in the field of cybernetics, a prefix inspired by the Greek word for ‘steersman or rudder’ has been hijacked by 30 years of speculative fiction, losing its association with the esoteric concepts of ‘control’ and ‘systems’.

For the overwhelming majority of people, ‘cyberspace’ refers to the Internet, and by extension, anything with an IP address.  Cybersecurity essentially applies to the realm of all that is digital, be it an office computer, a personal table, operational technology, or next year’s digital refrigerator. While the term certainly implies the role of Internet connectivity, that distinction is becoming less significant for the inhabitants of an ‘Internet of things’. 

The good news is that we no longer have to be worried about paper.  The self-identified practitioners of ‘Information Security’ have spent the last 20 years grappling with the dilemma of the printed page, and to a lesser degree, with the implications of human memory.  Cybersecurity means freedom from the thankless task of trying to protect information outside of the digital realm.

Computer Security is dead; long live computer security.  I wonder what they will come up with next.


Category: risk management security     Tags: , ,

Everything is better with cyber on it

by Jay Heiser  |  June 14, 2013  |  1 Comment

Gartner security analysts are being bombarded with questions about CYBER security. Is this cyber reality, or cyber hype?

A few years ago, we had seriously entertained the idea of creating a sort of ‘IT Buzz Term Hype Cycle’, that would map overused prefixes across trigger, hype, disillusionment, and productivity. At the time, ‘I-‘ had reached the peak of hyperfication.  Its not hard to envision a future in which the prefix ‘cyber’ goes the way of the dodo, trapped forever in a linguistic graveyard with the suffix ‘dot com’.

In Gartner, we actually do have a concept of cybersecurity, incorporating operational technology into a broader concept of digital domain protection.  It is also fair to say that many uses of the term cybersecurity connote, if not denote, the concept of offensive digital warfare.  I want to go on the record right now and say that we specifically do NOT recommend that commercial and non-profit users of digital technology develop hackback capabilities.

We live in a constant state of verbal inflation. I started my career in computer security, lived through long painful discussions on whether or not information security was a valid term, and have watched, without actually encouraging, adjectival divergence into information assurance, cybersecurity, and cyberassurance. 

All of these terms originally arrived with the best of intentions, bringing new concepts and connotations to a complex and changing cyber world. They inevitably turn into positioning playthings, as commercial entities and government agencies use the latest buzzterms to position themselves as being leaders—in something. Its anybody’s guess whether these various terms will evolve into sharply defined meanings not just for small specialty domains, but for the IT world in general.  

For the time being, if you want to ask us about cybersecurity, we are going to ask you to provide more details.  Are you military? Are you considered critical infrastructure and are you responsible for OT?  What is it that you want to protect from whom? 

Fresh terminology doesn’t necessarily mean that the old concepts were stale.

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Category: risk management security     Tags: , , ,

The Dilemma that is Cloud

by Jay Heiser  |  June 3, 2013  |  1 Comment

Life in the cloud would be so much easier if there were only some sort of ‘cloud risk seal of approval’.  Most public cloud services seem to offer a reasonable risk proposition, but its extremely difficult to provide defensible evidence of this. A comprehensive and well-accepted ‘standard’ would go a long way towards bridging this gap.

Working towards the revision of the Hype Cycle for Cloud Security (which will be published in July), I wrote the following text: “Current standards only have a relatively small amount of material relating to the design, build and test phases of technology, which means that they are not yet able to fully address all risk-relevant aspects of a provider’s offering.”

In our internal peer review process, analyst Khushbu Pratap noted “This is because the move to cloud was meant to get rid of this headache. The service beneficiaries continue worrying about assurance in these areas. Cloud has taken away the whole implementation and maintenance piece but outsourcing cloud assurance is still a risky bet.”

I think that very neatly summarizes the inherent dilemma of using a commercial cloud service provider. 

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Category: Cloud security     Tags: , ,

Why do you classify?

by Jay Heiser  |  May 29, 2013  |  Comments Off

Gartner clients have a lot of questions about the topic of data classification. It is a primary concept that has long been enshrined in the canon of computer security, yet in practice, it remains a concept that is impractical for the majority of non-military organizations to successfully apply.

In 1998, information security pioneer Donn Parker wrote in Fighting Computer Crime “All too often, organizations end up adopting a three- or four-level classification scheme with vague definitions of information sensitivity, then fail to apply it consistently or update it as the information sensitivity changes.” (p.20)  15 years later, this observation remains more than current.  While he does say that classification can work for highly-motivated organizations, it is not one of the major themes of this fascinating and still highly-relevant book. 

The growing availability of ‘rights management’ technologies, such as trusted viewing, board portals, VDI, and other ‘share your data without losing it’ technologies demonstrate the prescience of Donn’s observation  that “we need a new concept of two-level information classification—public and classified….” and the suggestion that this should be supported by “mandatory and discretionary controls for the protection of information, rather than by subjective classification of its sensitivity into arbitrary levels.” (p. 370)

My advice to Gartner clients is that classification theoretically represents a useful way to ensure that security controls are proportional to data sensitivity, and that its primary use should be to facilitate decisions about what NOT to do, as much as what to do.  I typically give a canned 2 minute speech on the history of military classification, explaining why that level of effort is not practical for commercial organizations. 

For those who are motivated to learn more about the history of the use of classification, the Federation of American Scientists has a very interesting 2002 online essay by Arvin S. Quist, “Security Classification of Information: Volume 1. Introduction, History, and Adverse Impacts”.  The most important lesson I took from this essay is that classification is a difficult proposition, even for the people who are hugely motivated by national intelligence, and even national survival considerations.  Scheme complexity evolved over time, and not without a great deal of discussion, and even resistance.  If NATO struggles with a 5-level scheme, any commercial organization should seriously consider that they likely have little appetite for more than 2-3 levels.

Lately, its become fashionable to criticize Wikipedia. To my mind, the recent controversies only provide evidence that this crowd sourced system does have mechanisms to ensure integrity and validity, and I remain both a financial and cultural supporter.  Wikipedia has a lengthy entry on the topic of Classified Information.  This article does not delve into the historical context, but does provide a great deal of information about current practice, and includes a table with 88 different national language classification markings,  capsule summaries of government classification regimes in multiple jurisdictions, and links to nation-specific entries on classification practices.  There’s a great deal of information here for the morbidly curious.

Few corporate IT risk managers will take the time to explore the intricacies of military classification, let alone its history, so let me boil it down for you.  The most important lessons to be gained from this historical experience is first that classification schemes provide a vitally important role in aligning levels of effort with data significance, and second, that they are difficult and costly to utilize.  Commercial organizations, non-profits, and civilian agencies lack the motivation for a military-style scheme, which is why a growing number of government and non-government entities are choosing a simple Low/Medium/High scheme.

A simple scheme that is reliably used, is infinitely more useful than a granular one that cannot get off the ground.

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Category: IT Governance Policy security     Tags:

We say no because that’s what you ask us to say

by Jay Heiser  |  March 28, 2013  |  Comments Off

We’ve riffed for years on the distinction between “Dr. No” and “Mr/Ms Yes”, but many enterprises continue to back the security professional into the awkward far corner of the Business Prevention Department.  If the risk assessor is going to be blamed for security failures, then that person is always going to be motivated to make extremely conservative decisions.

The idea that risk can be understood and managed with the goal of reducing the potential for negative outcomes, and their impact, is not a radical one.  This is what risk management is all about. Unfortunately, it can only flourish in an atmosphere of cooperation and team work. Blame cultures are not conducive towards making difficult decisions involving poorly understood forms of risk.

Employees operating within a culture of blame are motivated to value CYA at the personal level before the corporate one. If people feel they are going to lose their job, or experience losses of prestige or status, when they are associated with failures, then the organizational culture is providing them economic and social motivation to avoid risk.  This counterproductive organizational dynamic plays out in spades in the intriguing yet ambiguous context of commercial cloud computing.

A blame culture typically approaches SaaS something like this:

  1. Somebody in the business thinks they can save money (or avoid IT’s annoyingly inflexible rules) buy using some kind of cloud service.
  2. They put together a business case that contains nothing but good news and beneficial financial outcomes.
  3. Contracting staff is asked to provide contract language that a) ensures that nothing bad can happen, and b) will be completely acceptable to the service provider (which has a reputation of not negotiating substantive contractual provisions).
  4. The IT contracting staff balks at this impossible task, it is treated harshly and is accused of empire building, and being non-cooperation.
  5. Meanwhile, the security staff is asked to approve a deal in which the buyer hasn’t stated their security requirements and the seller refuses to explain how their system actually works.
  6. The security staff balks at this impossible task, and is treated harshly.  Treated as being deficient in imagination, it is accused of being out of touch and is characterized as participating in business-disabling power games.
  7. Provided with the binary choice, the people who have the expertise to understand and mitigate the risk do what the blame culture motivates them to do and say that they cannot approve this deal.
  8. The line of business makes it clear that they believe these in house functions cause more harm than good, and strongly suggests firing the lot of them.

The tragedy of this all-too-common scenario is that few, if any, of these people were actually dead set against the externally provisioned service in the first place.  Life is full of ambiguity, and significant business decisions always require someone being willing to accept a risk. If the person who benefits from the positive outcome of a decision is also the person who will accept the blame for a negative outcome, then an organization is positioned to take advantage of new forms of service.  If somebody wants to save money, while dumping the negative consequences into somebody else’s lap, it should come as no surprise that the owners of those laps have developed mechanisms for pushing back.

It takes a well-coordinated team to say yes to an ambiguous risk question.

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Category: Cloud IT Governance risk management security     Tags: ,

Hack back, jack?

by Jay Heiser  |  March 20, 2013  |  1 Comment

It would be the rare soul indeed, who, after spending hours or even days cleaning up from a hack, didn’t feel the strong red rage of revengeful urges. And how many PC owners or site managers, still recovering lost data, time, and pride, if presented an opportunity to strike back at their attacker, to make that anonymous bully feel the same pain themselves, would not be sorely tempted to undertake an act of violence and coercion themselves?

The idea that the victim of a computer crime might not only attempt to traceback the attack, but also to attempt some form of retaliation, is hardly a new one. Its a Gibsonesque theme that resonates through decades of cyberpunk novels. But it is the case that the volume of discussion around the topic has been ramping up, a form of legalistic debate that is probably indicative of the underlying smoke of mysterious attacks, and even more mysterious hackbacks. Now that the topic has been discussed in the hallowed halls of the US Congress, its more than ever likely to become a topic not just for the family dinner table, but for the corporate policy committee, and of course the national government.

It seems that the act of responding in kind to a computer attack is technically illegal in the USA—as it is in many places in the world.  This is not something that has been widely tested through case law, and as a general legal principle, the right to self defense is widely recognized. But its a can of legal, practical, and moral worms.

Hackbacks are nothing new. Whenever value must be protected in an unregulated competitive system, individuals are economically incentivized to take the law into their own hands. Just as drug lords defend their honor and turf through physical violence, some cybercriminals resolve their disputes on servers with obscure domain names. Sometimes, a spammer, vandal, bot master, or criminal hacker has the misfortune to attack someone with the skills and personality necessary to respond in kind. This has literally taken place for decades, out of site, and out of mind for the overwhelming majority of Internet citizens.

As the impact of cyber crime continues to grow, it seems to inevitably lead to greater discussion about what to do about it.  Historically, when populations become fed up with coercion and violence, they band together to promote self protection.  Depending upon the degree of frustration, Neighborhood Watches can evolve into posses and even escalate to vigilantism. We are already seeing a form of that today with the self-styled Robin Hood approach of the loosely formed network army that refers to itself as Anonymous.

Without taking a stand on either the legality or appropriateness of hackbacks, I’m confident in saying that conducting reverse hacks is more than impractical for the overwhelming majority of Internet victims, and the potential for collateral damage to other hacking victims is extremely high. But I’m also confident in the expectation that as the feelings of digital victimhood continue to grow, the response will be demands for dramatic protective action.  I really don’t know what form that will take, but the coming decade is likely to be an interesting one for both cops and robbers.

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Category: Policy risk management security     Tags: , , , ,

Including, but not limited to

by Jay Heiser  |  February 28, 2013  |  Comments Off

Any time your internal policies include the lawyerly language “Includes, but not limited to…”, it should be a sign that somebody needs to reexamine the text. 

This is often a sort of cop out, an admission on the part of the policy writer that they actually do not know what the rules should be—but a warning that if you do not follow these yet-to-be specified rules, you will be in trouble. It doesn’t constitute useful guidance. 

Choose your policy battles carefully. There is only so much influence you can exert over end user behavior through written policies, so don’t squander the attention and patience of your users with vague warnings, puzzles, and scavenger hunts.

If you cannot tell your end users what specifically they must do, or must not do, and if you cannot provide them with useful principles that would reasonably allow them to figure it out on your own, then you’ve got no basis for a policy element.

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Category: IT Governance Policy     Tags:

If you don’t know how to do it, WHY do you want to do it?

by Jay Heiser  |  February 27, 2013  |  2 Comments

“We have decided to do this new thing. We think it has risks. What should we to to make sure that it doesn’t have any risks. This new thing that we’ve decided to do. Without knowing what the risks are, or whether the best practices for risk mitigation have matured.”



Category: risk management     Tags:

Cruise Ships and Cloud Computing

by Jay Heiser  |  February 15, 2013  |  1 Comment

As 4,200 disgruntled holiday goers, trapped on the ironically named cruise ship Triumph, finally end their 5 day ordeal, it serves as a reminder that the eggs can have more stake in the state of the basket than the basket holder does.

From the point of view of the cruise line, each booked up ship represents a concentration risk, containing thousands of human beings, their fate, indeed their very lives, dependent upon the correct functioning of a very large and complex system.  From the point of view of the passengers, a cruise ship represents recovery risk.

While cloud computing has been relatively smooth sailing for the majority of its passengers, there have been multiple multi-day incidents that required a recovery process of uncertain duration, with ambiguous hopes for success.  There have even been clouds that ran aground in the shallow waters of a highly competitive marketplace, leaving their passengers permanently stranded. 

Most cloud service providers are able to weather a single packet storm, returning to operational status and compensating their customers with credit for time lost, and maybe even a bit of extra credit. For those who haven’t had their enthusiasm permanently squelched by 5 days without toilets or dinner, the cruise line is offering free cruises to the victims of this mishap. Many of the unfortunate Triumph passengers have lost a week’s worth of vacation—something that they can never recover. Likewise, when a cloud fails, thousands of customers are likely to experiences forms of loss that cannot be compensated for.

Both the cloud and cruising industries have proven relatively reliable, but failures do happen. One lesson that cloud customers can take from a series of vacation-ending fires and floodings is that when a single incident simultaneously impacts thousands of customers, the recovery will be slow and frustrating, and the provider will have no way of compensating their customers for their lost time.

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Category: Cloud risk management     Tags: , , , , , ,

How Valuable are Annotations

by Jay Heiser  |  January 9, 2013  |  1 Comment

Today’s library user takes electronic catalogs for granted.  Being able to remotely search the contents of a library is not only convenient, but it also allows for a tighter integration between the lending practices—you can see if a book is loaned out.

Manchester Central Library, March 2010, from the Wikicommons

During a period of several decades, a number of service firms made very profitable business out of the digitization of the paper-based library catalogs used by public, educational, and private libraries.  Old fashioned card catalogs were a form of analog database, with each card constituting a single record. 

The structured data: title, author, publication date, subject, LOC number, etc, could easily make the transition from paper form to electronic database. However, many librarians had added unstructured data to many of the cards in their catalog, including information on the quality and status of the book, and other comments that would be useful to either the maintenance of or reference to the book.  These annotations represented a rich set of stored knowledge that were largely lost during the brute force digitization process.

Annotations are a form of metadata that, because of their informality, are typically not recognized as having organizational value. Life goes on, and the loss of a several generation’s worth of neatly scribbled notations around the edges of well-rounded index cards are hardly the biggest problem confronting today’s library.

Are we likewise putting organizational knowledge at risk by not providing our users with a robust and portable annotation mechanism to support their use of digital documents?  This has obviously not been an unsustainable problem.  Its debatable just how much electronic marking up has taken place on workstations and laptops, but the ubiquity of tablets, which are clearly much more convenient for the reading—and annotation—of longer documents and books, likely means that the sum total of digital annotations is growing at an accelerating rate. 

What’s the value to the enterprise of the stored knowledge represented by digital document annotations? 

Should the CIO be looking for ways to facilitate the creation and exploitation of this form of stored knowledge?

Does it represent a form of metadata that is worth managing and protecting to ensure that it is available as long as it is useful?

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Category: Applications risk management     Tags: ,