Jay Heiser

A member of the Gartner Blog Network

Archives for November, 2011

Bulletproof Contracts

by Jay Heiser  |  November 28, 2011  |  2 Comments

With the understanding that I am not a lawyer, and Gartner is not a law firm, here’s my brief summary of the contractual language dealing with SaaS security as provided by a prominent vendor: We believe that we obey the law.  If there are any questions pertaining to how your data is handled within our […]


Category: Cloud risk management security Vendor Contracts     Tags:

SLA feather allows you to fly in the cloud

by Jay Heiser  |  November 17, 2011  |  2 Comments

An SLA from a public cloud service promising some sort of recoverability is a crow feather, clutched in the trunk of the enterprise elephant, providing them the false courage to be willing to fly in the public cloud.


Category: Cloud risk management Vendor Contracts     Tags: , , , , ,

Data without Borders: DRM as a consumer lock-in mechanism

by Jay Heiser  |  November 9, 2011  |  1 Comment

In the olden days, the business viability of your local book store had absolutely no impact on your ability to read whatever you might have bought from them. In the digital world, your continued ability to use rights-managed content, be it music, video, or books, is completely dependent upon the willingness and ability of a service to support it on your device.

1 Comment »

Category: Applications Cloud risk management security     Tags: , ,

Uh, oh, Mumboe! You have 2 weeks to get your data

by Jay Heiser  |  November 2, 2011  |  1 Comment

Its easy to imagine a smallish procurement shop in which the only person to have been sent a warning was on a 2-week vacation, and won’t get around to reading about it until it is several days too late to download their only copy of several years worth of past and current purchasing data.

1 Comment »

Category: Applications Cloud risk management     Tags: , , , , , , , ,