Gartner Blog Network

Jarod Greene
Sr. Research Analyst
8 years at Gartner
8 years IT Industry

Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches. Read Full Bio

I Always Feel Like, Somebody’s Watching Me

by Jarod Greene  |  July 14, 2014

(What c’hall know about Rockwell?!) Last Monday we published a research note for ITSSM buyers on how to choose between BMC and ServiceNow. How to Decide Between BMC and ServiceNow for ITSSM and Beyond This is a note that’s been in the works for some time, and serves as a compliment to BMC and ServiceNow SWOT […]

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New ITSSM Tool, or Nah?

by Jarod Greene  |  February 5, 2014

“You can get with this, or you can get with that” — Dres of Black Sheep, “The Choice Is Yours” I ran this tape into the ground. This was back when high technology was pushing a button to flip from the A-side to the B-side. Kids today, with their streaming music services accessible on their […]

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You Can Read the Magic Quadrant, After You Finish Cleaning Your Room

by Jarod Greene  |  August 23, 2013

“Clean this house from the inside out” –       Issac Caree, Clean This House   (It’s not always hip-hop guys. I do listen to Gospel music too….) On my 14th birthday, my dad gave me $100. Well, he didn’t just give it to me – he told me it was somewhere in my room. Like most […]

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Hoodie IT

by Jarod Greene  |  July 15, 2013

Like, late night I’m on a first class flight / The only brother in sight the flight attendant catch fright / I sit down in my seat, 2C / She approach officially talkin’ about, “Excuse me” / Her lips curl up into a tight space / Cause she don’t believe that I’m in the right […]

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‘Got Business Productivity Team And U.O.E.N.O It…..

by Jarod Greene  |  July 9, 2013

You’re welcome in advance for getting U.O.E.N.O stuck in your head. It’s one of the heavy rotation songs in my iPod now, courtesy of Rocko, Future and Rick Ross. “This (is) a thousand dollar pair of shoes and you don’t even know it …” Most I&O organizations have the foundation for Business Productivity Team initiatives […]

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Ask Jeff Brooks if ‘Dem Polls Important (Potent Polls)

by Jarod Greene  |  March 25, 2013

Shout out to anyone who can figure out which lyricist the title of blog is tied to. (Hint: His pep talks turn into pep rallies). Short but sweetie today – my colleague Jeff Brooks and I have been on our grind through the initial round of IT Service Support Tool Vendor Magic Quadrant demos, with a handful more to complete this […]

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Platform to the People

by Jarod Greene  |  March 12, 2013

One of the most fundamental business lessons I’ve learned is that as long as you have a platform, you have the opportunity to create and demonstrate value. I didn’t learn that from Kanye West, but he addressed it in “Power” (the remix, of the classic “My Beautiful Dark Twisted Fantasy album) when he said: “Now […]

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Don’t Let Your Vendor Catfish You

by Jarod Greene  |  February 1, 2013

Shortly after we all learned that Notre Dame was no match for the SEC in college football’s National Championship, we learned that their star linebacker had learned all about the dark side of social media. Heisman trophy finalist Manti Te’o got catfished. He wasn’t the first person, and he won’t be the last. While it’s […]

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It’s Time to Get the Trap Back Jumping

by Jarod Greene  |  January 3, 2013

It feels so good to be back. You can only attempt to explain what you do as an IT research analyst to your friends and family for so long. I’ve been with Gartner 8 years now, and my parents didn’t “get it” until they sat front row at my “Kill Your IT Service Desk” presentation at Gartner’s Data Center […]

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We Are Never Ever, Ever Getting Back Together

by Jarod Greene  |  October 23, 2012

I really hate seeing relationships filled with promise in the beginning go bad in the end. I am currently on-course to take over 1000 client inquiries this year. 70% of my calls involve the replacement of IT operations management tools. The reality is that hearing about failed relationships and the subsequent breakups has become part […]

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