Jack Santos

A member of the Gartner Blog Network

Entries Tagged as 'IT relevance'


IT: A culture of No to Know or Nay to Yay?

by Jack Santos  |  March 9, 2011  |  Comments Off

I have had an interesting juxtaposition of meetings these past few weeks.  I meet with a  group of CIOs where the zeitgeist is one of being part of the business – to the point of being a major part of the revenue stream (Boeing is doing that with software-based service options).  With the CIOs, being [...]

Comments Off

Category: CIO issues Externalization governance IT Governance management Mobility security Strategic Planning Wireless     Tags: , , , , , ,

Trends from Client Questions: Changing IT, Becoming GC

by Jack Santos  |  November 23, 2010  |  Comments Off

The conversations I have been having with IT executives have spiked in one important area: outsourcing and vendor management.  Certainly, cloud (as a form of outsourcing) is contributing to that.  But it is also becoming apparent that we are seeing a tidal wave in the making. That tidal wave involves the role of IT, and [...]

Comments Off

Category: career CIO issues Externalization governance IT Governance management Managment Offshore Outsourcing Strategic Planning Vendor Contracts     Tags: , , , , , , ,

Cloud Bubble

by Jack Santos  |  November 19, 2010  |  4 Comments

I have a thesis that the recent history of bubbles are not just reflective of economic “irrational exuberance”, but in fact reflect social reality – the ability of individuals to influence and communicate with each other.  The “bubble” is just the final effect, the consequence of that behavior.  Our ability to influence and communicate has [...]

4 Comments »

Category: Cloud economy Externalization Future management Managment Predictions Strategic Planning     Tags: , , ,

IT Hierarchy: What’s it like in your neck of the pond?

by Jack Santos  |  November 11, 2010  |  Comments Off

A few months back I overhead this description of where IT stood in the organizational hierarchy (this organization happened to be a hospital):   It got me thinking about the differences between IT Leaders research and IT1 (sometimes called IT Professionals) research at Gartner. As a CIO, my view was somewhat different than that stated [...]

Comments Off

Category: CIO issues governance Healthcare management Managment     Tags: , , , , ,

The New Normal, The New Malaise, and IT Budgets

by Jack Santos  |  November 9, 2010  |  Comments Off

Monday’s Wall Street Street Journal was rife with news of the effects of QE2 (Quantitative Easing 2 – the new Fed money program), the outcry by growing economies, and a dissenting op-ed piece by one of the Fed  Board of Governors.  That dissenting  governor, Kevin Warsh, makes the case that he is concerned about Fed [...]

Comments Off

Category: Cloud economy Externalization Offshore Outsourcing Strategic Planning     Tags: , ,

POVs and Pet Peeves

by Jack Santos  |  September 21, 2010  |  Comments Off

A long time ago when I was a programmer trainee, my friend  Ken <last name to remain anonymous> and I were in a company meeting.  We sat together listening to a diatribe of “here’s what’s happening” from company management, which ended with “that’s how we see it”.  Ken got up in from the crowd and [...]

Comments Off

Category: career CIO issues Strategic Planning Uncategorized     Tags: , , , , , ,

A Week of Contextual Research

by Jack Santos  |  August 25, 2010  |  Comments Off

I spent this past week locked in a conference room going over research material.  One of our research approaches is to take client comments, feedback, interview results, and other client input, and try to see patterns that are emerging within our client’s businesses and  in the industry. We do this through a rigorous process of [...]

Comments Off

Category: Predictions Strategic Planning     Tags: ,

IT’s Elephant in the Datacenter: Professional Respect

by Jack Santos  |  June 10, 2010  |  1 Comment

It’s time I take on an issue that is just under the surface whenever speaking to IT groups.  Nick Carr touched upon it with his classic “IT Doesn’t Matter” tome.  But , IMHO, he didn’t really get at the core issue – one, that frankly, has happened on my watch, during my career. For the [...]

1 Comment »

Category: CIO issues Future Predictions     Tags: , , ,