Jack Santos

A member of the Gartner Blog Network

Entries Tagged as 'IT relevance'


A role for IT in a mobile world?

by Jack Santos  |  April 8, 2013  |  Comments Off

This is an interesting analysis of the potential impact of Facebook Home: http://www.zdnet.com/why-facebook-home-will-blow-android-into-smithereens-7000013549/ I think the subplot is whether consumers will value order and harmony over chaos and choice. IT can have a big say in influencing consumer choice to  “order and harmony”, especially if confusion reigns. Either way, this kind of fragmentation can’t last [...]

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Category: Innovation IT Governance management Managment Mobility Nexus Social Media Work Place     Tags: , , ,

Trends, Fads, and Strategy

by Jack Santos  |  January 2, 2013  |  Comments Off

What you can count on at the end of every year is “Year in Review”,  and “Crystal Ball” type of articles, blog posts, etc.  I suppose it gives one a sense of continuity and anchor on an annual basis. In IT, and technology strategy in general, it often comes down to trying to divine the [...]

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Category: CIO issues Future management Managment Social Media Strategic Planning Uncategorized     Tags: , , , , ,

Are 10-12 year PC refresh cycles on the horizon?

by Jack Santos  |  October 15, 2012  |  1 Comment

BYOD and the era of tablets has started to make me wonder. So did today’s observation in the WSJ CIO journal. Desktop PC’s and laptops have been the RAM-tough workhorse for the enterprise since the 80s.  Tablet buying is surging, and employee use across the board is increasing.  If studies show that employees spend most of [...]

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Category: economy Future IT Governance management Managment Mobility Predictions Strategic Planning Windows 8 Wireless     Tags: , , , , , ,

Opportunity Knocking

by Jack Santos  |  October 1, 2012  |  Comments Off

We write a lot of research  at Gartner about business process management, paperless office, workflow, organizational efficiency, outsourcing, etc etc etc.  All fertile ground for automation. So when mundane daily small town experiences intrude – they may have a message.  The message I got this week is how much opportunity there is out there eligible [...]

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Category: Applications CIO issues Future Innovation management Managment Strategic Planning     Tags: , , , ,

The Art of War: Communication and IT

by Jack Santos  |  June 4, 2012  |  2 Comments

One of my colleagues (Michael Disabato) is fond of the quote by Helmut Von Moltke that “no plan ever survives first contact with the enemy.”  That is certainly our experience with IT and business planning.   So it’s a delight to read Helio Fred Garcia’s “The Power of Communication” and his take on business planning and [...]

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Category: career CIO issues management Managment     Tags: , , , , , , ,

Pearls from MIT

by Jack Santos  |  May 22, 2012  |  2 Comments

For close to a  decade now, I have been attending the annual MIT CIO conference .  Always a delight to bump into old friends, and get some new perspective.  Our own Mark McDonald led a panel discussion, and it was great to see him there. I never fail to walk away with some (unsubstantiated) nuggets [...]

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Category: CIO issues economy management Managment Mobility Predictions security Uncategorized     Tags: , , , , , , , , ,

Houston, we have an innovation problem

by Jack Santos  |  April 26, 2012  |  Comments Off

I was recently invited to speak on a CIO panel about innovation.  My panel colleagues included some senior IT leaders for major healthcare and financial service organizations. Now if you have read my innovation research, you’ll know that it focuses on innovation processes, and inclusion.  Well managed innovation is casting a wide net for ideas [...]

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Category: CIO issues Innovation management Managment Social Media Strategic Planning     Tags: , , , , ,

The Beginning of the End of Voicemail

by Jack Santos  |  April 13, 2012  |  2 Comments

Sat in on a session at our local SIM chapter last night.  SIM is one of those professional groups that have been with me almost my whole career (ACM is another). Ina Kamenz, the CIO at Thermo Fisher Scientific, gave a talk on hiring and retention issues and her POV.  Pretty good, Ina.  I sat [...]

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Category: CIO issues Mobility Strategic Planning Wireless     Tags: , , , , , , , ,

It’s a Brave, New, Social World

by Jack Santos  |  March 8, 2012  |  1 Comment

Twelve  years ago, in the early days of the Internet, I had an experience that opened my eyes about the potential of then-nascent social media (primarily email, websites, and blogs). Our small 30,000 person college town had tried three times to get a bond approved for a new high school.  We were at a point [...]

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Category: career management Managment practitioner Predictions Social Media Strategic Planning     Tags: , , , , ,

Musings: The Amplification of Communication

by Jack Santos  |  January 25, 2012  |  2 Comments

I love how the fragmentation of communication is actually moving away from appropriate use, and moving to duplicative use, amplifying  the total volume of messages on the planet — while real content or  (more accurately) unique thought  is growing in proportion to population growth – no small number by itself.  This has probably been a [...]

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Category: Cloud Future Predictions     Tags: , , , , , , ,