Jack Santos

A member of the Gartner Blog Network

Entries Tagged as 'Healthcare'


2012 Healthcare Breaches

by Jack Santos  |  May 13, 2013  |  Submit a Comment

If you have followed my blog, you know that I annually review the US HHS breach report, just to see what kind of year we had in healthcare security.  Well, enough time has gone by since the end of year reporting to make sure we have captured the stragglers.  Prior years observations are here for [...]

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Category: Healthcare     Tags: , ,

ACO, HIE, IT is the Key

by Jack Santos  |  August 6, 2012  |  Comments Off

Those of you that follow my blog know that I occasionally weigh in on healthcare issues – mainly due to my unique healthcare background where, in the course of my career, I managed IT for insurers, physician practices, and hospitals … So it’s not surprising to see some of the initial feedback on ACOs  (Accountable [...]

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Category: Catalyst 12 Healthcare Managment     Tags: ,

Online Behavior

by Jack Santos  |  April 10, 2012  |  Comments Off

One of the research areas that we cover in Gartner’s Professional Effectiveness (for Technical Professionals) practice is the change in behavior that has to take place in organizations – and more specifically as it pertains to each and every one of us as IT practitioners.  Sometimes this gets reflected as corporate missteps, or even ingrained [...]

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Category: career Healthcare management Managment practitioner Social Media     Tags: , , ,

Big “A” Data Leads to Big “B” Breaches

by Jack Santos  |  January 16, 2012  |  Comments Off

This post isn’t about Big Data (a currently trendy term), but it is about data and breaches – and its implications.  We are fortunate that current health care laws require that the federal government be notified of breaches of personal health care information (PHI)  – and that data is downloadable at a publicly accessible website.  [...]

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Category: Healthcare Information Management Predictions security Uncategorized     Tags: , ,

Healthcare Medical Devices: Security or Your Life?

by Jack Santos  |  April 5, 2011  |  Comments Off

I met Jing Wang from Kaiser Permanente (KP) yesterday.  She works in Information Security at  KP. She is a women on a mission. Some biomedical devices being installed in hospitals and doctors offices may be inherently insecure – sometimes held to a  lower standard of virus protection and intrusion prevention.  Why?  speed to market, security [...]

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Category: IT Governance management Managment Operational Technology security Vendor Contracts     Tags: , , , ,

Data Quality: Taking It Personally

by Jack Santos  |  January 20, 2011  |  Comments Off

I have been spending a lot of time in hospitals lately, not as a hospital CIO (or a patient), but as a visitor.  Makes for some interesting comparisons about use of IT in different facilities.   During my last visit, I noticed some data quality issues. Data quality, especially in healthcare, has been a topic for [...]

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Category: Healthcare Information Management     Tags: , , ,

Year End 2010: Healthcare Breach Synopsis

by Jack Santos  |  December 27, 2010  |  Comments Off

One of the healthcare IT hallmarks of the last 2 years has been the increase in regulatory reporting requirements for healthcare providers, not only because of the 2009 HITECH act, but also because of jurisdictional reasons (FTC reporting versus HHS reporting) and reporting at the state and local level.  In fact, just a glance at [...]

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Category: Healthcare Information Management IT Governance security     Tags: , , , ,

Unaffordable Computing Act?

by Jack Santos  |  December 3, 2010  |  Comments Off

As the repercussions of the Affordable Care Act (ACA) begin to hit the street (during many company’s 4Q  benefits enrollment period) it’s often that I am hearing complaints over the complexity of employer healthcare plans. Well, to borrow a cliché: IT practitioner, heal thyself. I wonder if the complexity in healthcare plans is due in [...]

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Category: Healthcare Information Management     Tags:

IT Hierarchy: What’s it like in your neck of the pond?

by Jack Santos  |  November 11, 2010  |  Comments Off

A few months back I overhead this description of where IT stood in the organizational hierarchy (this organization happened to be a hospital):   It got me thinking about the differences between IT Leaders research and IT1 (sometimes called IT Professionals) research at Gartner. As a CIO, my view was somewhat different than that stated [...]

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Category: CIO issues governance Healthcare management Managment     Tags: , , , , ,

Running Hospitals and Improving Health

by Jack Santos  |  November 4, 2010  |  Comments Off

I have a special interest in watching the healthcare IT market;  My career has taken me across the span of healthcare delivery (short of actually being a clinician):  Payer (Insurance), and Provider (physician practice systems, pharmacy systems, and hospital systems). Lately, there is always news in healthcare.  Given the recent election, though, it seems all [...]

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Category: Healthcare Information Management management Managment Strategic Planning     Tags: , ,