Jack Santos

A member of the Gartner Blog Network

Entries Categorized as 'Operational Technology'


The Digitalization of Business

by Jack Santos  |  December 19, 2012  |  Comments Off

One of the things we talk about at Gartner is how computerization is changing business – not just back office systems (HR, CRM), but from a fundamental product perspective. I can remember discussing with my business colleagues (at an insurance company  in the 1990s)  what a treasure trove the collection of OBD (on board diagnostic) [...]

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Category: Applications Cloud Externalization Future Information Management Innovation Mobility Nexus Operational Technology     Tags: , , , , , , ,

Healthcare Medical Devices: Security or Your Life?

by Jack Santos  |  April 5, 2011  |  Comments Off

I met Jing Wang from Kaiser Permanente (KP) yesterday.  She works in Information Security at  KP. She is a women on a mission. Some biomedical devices being installed in hospitals and doctors offices may be inherently insecure – sometimes held to a  lower standard of virus protection and intrusion prevention.  Why?  speed to market, security [...]

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Category: IT Governance management Managment Operational Technology security Vendor Contracts     Tags: , , , ,

Behavioral Economics & Health IT

by Jack Santos  |  May 26, 2010  |  2 Comments

In the interests of full disclosure, I live in  the state of New Hampshire in the U.S., which some of you may know has a motto of “Live Free or Die”. Pretty blunt, I know.  And my wife, liberal that she is, every year asks the state if its ok to get a license plate [...]

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Category: Healthcare Operational Technology     Tags: ,