Jack Santos

A member of the Gartner Blog Network

Entries Categorized as 'Offshore'


IT as Whipping Boy

by Jack Santos  |  April 28, 2011  |  Comments Off

The Journal (and for those of you that don’t know what I am referring to, go read someone else’s blog) had a recent section on IT that was interesting, and a good overview of the executive POV. But one of the things I see fundamentally missing in their viewpoint, and in many discussions I have [...]

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Category: career CIO issues Cloud Externalization governance IT Governance management Managment Offshore Outsourcing Strategic Planning     Tags: , , , , , ,

Quantum Supply Chains: IT Externalization, clouds, and outsourcing

by Jack Santos  |  March 15, 2011  |  Comments Off

Our thoughts and prayers are with Japan, and the ongoing humanitarian and nuclear crisis.  Living within 10 miles of a nuclear plant on the seacoast of the northeast US, I am more than aware of the plant’s presence in times like these. What I am also following is the impact this crisis will have on [...]

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Category: CIO issues Cloud economy Externalization management Managment Offshore Outsourcing Strategic Planning     Tags: , , ,

Trends from Client Questions: Changing IT, Becoming GC

by Jack Santos  |  November 23, 2010  |  Comments Off

The conversations I have been having with IT executives have spiked in one important area: outsourcing and vendor management.  Certainly, cloud (as a form of outsourcing) is contributing to that.  But it is also becoming apparent that we are seeing a tidal wave in the making. That tidal wave involves the role of IT, and [...]

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Category: career CIO issues Externalization governance IT Governance management Managment Offshore Outsourcing Strategic Planning Vendor Contracts     Tags: , , , , , , ,

The New Normal, The New Malaise, and IT Budgets

by Jack Santos  |  November 9, 2010  |  Comments Off

Monday’s Wall Street Street Journal was rife with news of the effects of QE2 (Quantitative Easing 2 – the new Fed money program), the outcry by growing economies, and a dissenting op-ed piece by one of the Fed  Board of Governors.  That dissenting  governor, Kevin Warsh, makes the case that he is concerned about Fed [...]

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Category: Cloud economy Externalization Offshore Outsourcing Strategic Planning     Tags: , ,

The Ugly American

by Jack Santos  |  October 27, 2010  |  Comments Off

I was on a call with an Indian helpdesk yesterday. In some settings in the US, just that statement will cause a stir.  Outsourcing, Off shoring, unemployment rates, etc all play into the average person’s emotions.  In my career have been involved in more than a few outsourcing/offshoring deals, some which I help personally setup [...]

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Category: career CIO issues Externalization Future governance management Managment Offshore Outsourcing     Tags: , , ,