Jack Santos

A member of the Gartner Blog Network

Entries Categorized as 'management'


A Day in the Life of an IT Grunt

by Jack Santos  |  June 17, 2013  |  Submit a Comment

A group of us have enjoyed reading this recent missive from deep inside the bowels of Microsoft: http://ahmetalpbalkan.com/blog/8-months-microsoft/ Reaction to Mr. Balkan’s post usually ends up in one of two camps: “Disgruntled Employee Land” – Can you believe this guy? He ain’t working at Microsoft much longer -or – “What’s News Here?” – Welcome to [...]

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Category: career management Managment practitioner Uncategorized     Tags: , , ,

IT or not IT? That is the Question

by Jack Santos  |  June 10, 2013  |  Submit a Comment

This question came to me in a survey the other day: When the department that you work in is called “Information Technology”, then the answer to this question is pretty clear, even if still nebulous.  After all, you could be an IT employee and be the person unloading the loading truck dock at  the data [...]

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Category: career Catalyst 13 IT Governance management Managment     Tags: , , ,

A role for IT in a mobile world?

by Jack Santos  |  April 8, 2013  |  Comments Off

This is an interesting analysis of the potential impact of Facebook Home: http://www.zdnet.com/why-facebook-home-will-blow-android-into-smithereens-7000013549/ I think the subplot is whether consumers will value order and harmony over chaos and choice. IT can have a big say in influencing consumer choice to  “order and harmony”, especially if confusion reigns. Either way, this kind of fragmentation can’t last [...]

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Category: Innovation IT Governance management Managment Mobility Nexus Social Media Work Place     Tags: , , ,

Trends, Fads, and Strategy

by Jack Santos  |  January 2, 2013  |  Comments Off

What you can count on at the end of every year is “Year in Review”,  and “Crystal Ball” type of articles, blog posts, etc.  I suppose it gives one a sense of continuity and anchor on an annual basis. In IT, and technology strategy in general, it often comes down to trying to divine the [...]

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Category: CIO issues Future management Managment Social Media Strategic Planning Uncategorized     Tags: , , , , ,

Are 10-12 year PC refresh cycles on the horizon?

by Jack Santos  |  October 15, 2012  |  1 Comment

BYOD and the era of tablets has started to make me wonder. So did today’s observation in the WSJ CIO journal. Desktop PC’s and laptops have been the RAM-tough workhorse for the enterprise since the 80s.  Tablet buying is surging, and employee use across the board is increasing.  If studies show that employees spend most of [...]

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Category: economy Future IT Governance management Managment Mobility Predictions Strategic Planning Windows 8 Wireless     Tags: , , , , , ,

Opportunity Knocking

by Jack Santos  |  October 1, 2012  |  Comments Off

We write a lot of research  at Gartner about business process management, paperless office, workflow, organizational efficiency, outsourcing, etc etc etc.  All fertile ground for automation. So when mundane daily small town experiences intrude – they may have a message.  The message I got this week is how much opportunity there is out there eligible [...]

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Category: Applications CIO issues Future Innovation management Managment Strategic Planning     Tags: , , , ,

What kind of world are we designing?

by Jack Santos  |  September 18, 2012  |  Comments Off

I have a confession to make. Having been in IT since I was knee high to a grass hopper, I often feel somewhat responsible for its failings.  Almost Al Gore-like “I helped invent the Internet” kind of responsible.  After all – I was there at NCC in 79 when Xerox introduced the Star (precursor to [...]

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Category: career CIO issues IT Governance management Managment practitioner     Tags: , , , , , , , ,

Micro-Soft Logos

by Jack Santos  |  September 4, 2012  |  Comments Off

Probably one of the longer running logos, recently changed, at least among tech companies.  Will it make my 1987-vintage baseball call worth more?   Note that the baseball cap modified version did not have the stylized “os”, the close letter spacing,  and less of a slant type….making it much like the recently announced logo (without [...]

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Category: management Managment Vendor Contracts     Tags: , ,

News and Culture

by Jack Santos  |  August 29, 2012  |  2 Comments

I recently had a close friend comment “I now get all my news from facebook”. No CNN, NBC, CBS, NPR, Local paper…facebook. The highlights of the Republican National Convention?  facebook The latest on the Hanta virus in Yosemite?  facebook The details of a recent phone line outage due to a fire?  facebook. I don’t think [...]

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Category: Future Innovation IT Governance management Managment Social Media Uncategorized     Tags: , , ,

Mentoring and Reverse Mentoring

by Jack Santos  |  August 13, 2012  |  Comments Off

The term “Reverse Mentoring” seems to ebb and flow – in Forbes, in the Wall Street Journal, in Mckinsey reports – originally ascribed (in some circles) to Jack Welch at GE. What a perverse term. More recently it has become vogue to use “reverse mentoring” as a way to get old farts (like me) more [...]

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Category: Catalyst 12 CIO issues management Managment Social Media     Tags: , , , ,