Jack Santos

A member of the Gartner Blog Network

Entries Categorized as 'Innovation'


A role for IT in a mobile world?

by Jack Santos  |  April 8, 2013  |  Comments Off

This is an interesting analysis of the potential impact of Facebook Home: http://www.zdnet.com/why-facebook-home-will-blow-android-into-smithereens-7000013549/ I think the subplot is whether consumers will value order and harmony over chaos and choice. IT can have a big say in influencing consumer choice to  “order and harmony”, especially if confusion reigns. Either way, this kind of fragmentation can’t last [...]

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Category: Innovation IT Governance management Managment Mobility Nexus Social Media Work Place     Tags: , , ,

The Digitalization of Business

by Jack Santos  |  December 19, 2012  |  Comments Off

One of the things we talk about at Gartner is how computerization is changing business – not just back office systems (HR, CRM), but from a fundamental product perspective. I can remember discussing with my business colleagues (at an insurance company  in the 1990s)  what a treasure trove the collection of OBD (on board diagnostic) [...]

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Category: Applications Cloud Externalization Future Information Management Innovation Mobility Nexus Operational Technology     Tags: , , , , , , ,

Big Data: Rumsfeldian Thinking and Carl Sagan’s Camera

by Jack Santos  |  November 12, 2012  |  Comments Off

“There are known knowns; there are things we know that we know. There are known unknowns; that is to say there are things that, we now know we don’t know. But there are also unknown unknowns – there are things we do not know we don’t know.”                                                                                                       — Donald Rumsfeld I was reminded of [...]

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Category: Cloud Information Management Innovation Nexus Strategic Planning     Tags: , , , , ,

Opportunity Knocking

by Jack Santos  |  October 1, 2012  |  Comments Off

We write a lot of research  at Gartner about business process management, paperless office, workflow, organizational efficiency, outsourcing, etc etc etc.  All fertile ground for automation. So when mundane daily small town experiences intrude – they may have a message.  The message I got this week is how much opportunity there is out there eligible [...]

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Category: Applications CIO issues Future Innovation management Managment Strategic Planning     Tags: , , , ,

News and Culture

by Jack Santos  |  August 29, 2012  |  2 Comments

I recently had a close friend comment “I now get all my news from facebook”. No CNN, NBC, CBS, NPR, Local paper…facebook. The highlights of the Republican National Convention?  facebook The latest on the Hanta virus in Yosemite?  facebook The details of a recent phone line outage due to a fire?  facebook. I don’t think [...]

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Category: Future Innovation IT Governance management Managment Social Media Uncategorized     Tags: , , ,

The Era of Place and Presence

by Jack Santos  |  August 24, 2012  |  Comments Off

Just got back from Gartner Catalyst late last night.  Awesome conference – thanks to all that reached out and introduced themselves, stayed attentive during my presentations, asked questions, interacted in one-on-ones, and commented on my blog and research. I can’t say enough about the Erik Wahl keynote – evidenced by the crowd jumping out of [...]

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Category: Catalyst 12 Fun Future Innovation Mobility Social Media Wireless     Tags: , , , , , , ,

Honestly Now…Honest?

by Jack Santos  |  July 31, 2012  |  Comments Off

Dan Ariely, who has been a guest of ours in prior webinars, has really gotten some great press on “The Honest Truth About Dishonesty.  How We Lie to Everyone – Especially Ourselves”.  This is a must read for any CSO or any IT person involved with security.  Actually a must read for just about anyone. [...]

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Category: career Innovation management Managment practitioner security     Tags: , , , , ,

On Work, Facebook, and Chicken Suits

by Jack Santos  |  June 28, 2012  |  Comments Off

I have the Outlook Social Connector on my work Outlook email, and it has had some interesting side effects.  For the Facebook neophyte,  that hasn’t paid attention to privacy settings,  I now see work colleague’s Facebook posts.  Do I really need to see you dressed in a chicken outfit for your nephews birthday party?  Or [...]

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Category: Cloud Fun Future Innovation management Managment Social Media     Tags: , ,

Making a choice and BYOD

by Jack Santos  |  June 15, 2012  |  3 Comments

Markets usually are a ying and yang.  Everyone is trying to maximize profit, and a certain give and take is always evident.  For instance,  internet access.  In the US , consumer network providers initially tried to  charge  per access device.  Consumers responded with routers that hid multiple devices, saving them money.  Now providers are trying to [...]

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Category: Cloud Future Innovation Social Media Uncategorized Wireless     Tags: , , , ,

Houston, we have an innovation problem

by Jack Santos  |  April 26, 2012  |  Comments Off

I was recently invited to speak on a CIO panel about innovation.  My panel colleagues included some senior IT leaders for major healthcare and financial service organizations. Now if you have read my innovation research, you’ll know that it focuses on innovation processes, and inclusion.  Well managed innovation is casting a wide net for ideas [...]

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Category: CIO issues Innovation management Managment Social Media Strategic Planning     Tags: , , , , ,