Jack Santos

A member of the Gartner Blog Network

Entries Categorized as 'Externalization'


The zero-startup phenom: tablets and virtual desktops

by Jack Santos  |  April 9, 2013  |  2 Comments

There is another way to talk about the sudden world domination scenario of tablets and iPads, and that is in the context of end-user revolution. Sure – we can argue that form factor (tablet) or multi-touch screens is the end of PC domination of IT solutions. (Today’s WSJ CIO Journal) But the real reason is [...]

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Category: Cloud Externalization Mobility Nexus Wireless Work Place     Tags: , , ,

The Digitalization of Business

by Jack Santos  |  December 19, 2012  |  Comments Off

One of the things we talk about at Gartner is how computerization is changing business – not just back office systems (HR, CRM), but from a fundamental product perspective. I can remember discussing with my business colleagues (at an insurance company  in the 1990s)  what a treasure trove the collection of OBD (on board diagnostic) [...]

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Category: Applications Cloud Externalization Future Information Management Innovation Mobility Nexus Operational Technology     Tags: , , , , , , ,

Pickups and sports cars and BYOD, oh my!

by Jack Santos  |  August 2, 2012  |  Comments Off

By now we are starting to get a pretty good idea how the device market is shaping up, and the implications to Enterprise IT.  Let’s look at it from another gear head device market: Automobiles. Phones become phones again, with added value and uses.  With the expansion of the tablet market, I expect a  decreased [...]

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Category: Catalyst 12 Externalization Future Mobility Wireless     Tags: , , , , , , ,

Game Over. Or is it just beginning?

by Jack Santos  |  April 12, 2012  |  1 Comment

Most consumers have wondered why e-book pricing was so close to bound copy pricing.  I know I have.  Eliminate the warehouses, trees, delivery trucks, stores, shelf space, clerks – and you are left with author payments, product development, marketing, and electronic delivery.  The cost structure is probably half of a real-world product (I don’t have [...]

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Category: Applications economy Externalization Future Predictions Social Media Strategic Planning     Tags: , , , ,

Doveryai, Proveryai, Suditsya

by Jack Santos  |  February 21, 2012  |  Comments Off

Ronald Reagan’s shadow looms big in the American political scene, and a favorite saying of his was: doveryai, no proveryai; in English: “Trust but Verify” – relating to the START arms agreements that he signed with the then USSR. I think that in IT we have a similar stance on many fronts of security, integrity, [...]

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Category: Externalization governance practitioner security Vendor Contracts     Tags: , , ,

The Internet’s $10 Million Mix Tapes and Creative Dis-integration

by Jack Santos  |  August 31, 2011  |  Comments Off

The title refers to a news piece about X5 music group in today’s Wall Street Journal. Which makes me think of this fictitious dialogue excerpt: But, Herr Gutenberg, if you are able to use your new technology just think of all the income we lose from pilgrims traveling to monasteries.  Lost lodging revenue, religious trinket [...]

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Category: Externalization Fun Strategic Planning     Tags: , , , ,

The Future of IT Work: Webinar Survey Analysis

by Jack Santos  |  August 8, 2011  |  1 Comment

The Professional Effectiveness group in Gartner (which I am a member of) recently hosted a webinar on “The Future of IT Work”.  We had three questions for the audience.  Let’s analyze those: This was really important to us; you see, when Gartner bought Burton and renamed that product line IT1, we kept the team – [...]

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Category: CIO issues Cloud Externalization Future management Managment Mobility Strategic Planning     Tags: , , , , , , , , , , ,

IT as Whipping Boy

by Jack Santos  |  April 28, 2011  |  Comments Off

The Journal (and for those of you that don’t know what I am referring to, go read someone else’s blog) had a recent section on IT that was interesting, and a good overview of the executive POV. But one of the things I see fundamentally missing in their viewpoint, and in many discussions I have [...]

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Category: career CIO issues Cloud Externalization governance IT Governance management Managment Offshore Outsourcing Strategic Planning     Tags: , , , , , ,

Quantum Supply Chains: IT Externalization, clouds, and outsourcing

by Jack Santos  |  March 15, 2011  |  Comments Off

Our thoughts and prayers are with Japan, and the ongoing humanitarian and nuclear crisis.  Living within 10 miles of a nuclear plant on the seacoast of the northeast US, I am more than aware of the plant’s presence in times like these. What I am also following is the impact this crisis will have on [...]

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Category: CIO issues Cloud economy Externalization management Managment Offshore Outsourcing Strategic Planning     Tags: , , ,

IT: A culture of No to Know or Nay to Yay?

by Jack Santos  |  March 9, 2011  |  Comments Off

I have had an interesting juxtaposition of meetings these past few weeks.  I meet with a  group of CIOs where the zeitgeist is one of being part of the business – to the point of being a major part of the revenue stream (Boeing is doing that with software-based service options).  With the CIOs, being [...]

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Category: CIO issues Externalization governance IT Governance management Mobility security Strategic Planning Wireless     Tags: , , , , , ,