Jack Santos

A member of the Gartner Blog Network

Jack Santos
Research VP
5 years at Gartner
40 years IT industry

Jack Santos is a Research Vice President with Gartner. He is part of the Gartner for Technical Professionals product and focuses on professional effectiveness for IT practitioners. Mr. Santos covers organizational development, leadership and management practices, governance, and innovation and collaboration approaches. Read Full Bio

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It’s the Outcome, not the How Come

by Jack Santos  |  May 20, 2014  |  1 Comment

Have to give Tom Blessing (CIO of Fidelity’s Corporate Technology Group) a nod here for this concept. 

A a recent Boston SIM meeting he pointed out how IT likes to talk about treadmill projects,

when we really should be talking fitness projects – which would get a business partner more engaged. 


I’d take it a step further – and focus on measurable business outcomes. 

What we all should be talking about is weight loss projects.

 ’nuff said.

1 Comment »

Category: career Innovation IT Governance management Managment Strategic Planning Uncategorized     Tags: , , ,

1 response so far ↓

  • 1 Richard Hunter   May 22, 2014 at 1:34 pm

    The treadmill analogy comes straight out of chapter 1 of “The Real Business of IT: How CIOs Create and Communicate Value” (R. Hunter/G. Westerman, Harvard Business School Press, 2009). Glad it’s sticking with the audience.