Jack Santos

A member of the Gartner Blog Network

Archives for October, 2010


The Ugly American

by Jack Santos  |  October 27, 2010  |  Comments Off

I was on a call with an Indian helpdesk yesterday. In some settings in the US, just that statement will cause a stir.  Outsourcing, Off shoring, unemployment rates, etc all play into the average person’s emotions.  In my career have been involved in more than a few outsourcing/offshoring deals, some which I help personally setup [...]

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Category: career CIO issues Externalization Future governance management Managment Offshore Outsourcing     Tags: , , ,

Leadership Lessons

by Jack Santos  |  October 25, 2010  |  Comments Off

I just have to share this video on leadership I got from Mike Rollings.  It says it all.  Mike has blogged a lot on the role of the individual, or his Gartner research on influencing communications.  I will have research coming out in December that will help IT practitioners structure their communication – and point [...]

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Category: career Fun management Managment     Tags: ,

Word for the Weekend Wordsmith: Deprecate

by Jack Santos  |  October 21, 2010  |  Comments Off

In the news this week (for us techies). From the Mac OS reference library: As of the release of Java for Mac OS X 10.6 Update 3, the version of Java that is ported by Apple, and that ships with Mac OS X, is deprecated.   The official Miriam Webster definition of deprecate is: 1 [...]

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Category: Fun     Tags:

“Get Senior Executive Support”

by Jack Santos  |  October 19, 2010  |  Comments Off

How many times have you seen this as the very first line of a project proposal, or work plan? “Get Executive Support”, or “The CxO needs to champion your project” or “A senior executive has to buy in”. Having been that executive that everyone wants support from…well…the dirty little truth is that most senior execs [...]

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Category: career CIO issues governance management Managment Uncategorized     Tags: , , ,

Data Quality for Hospitals: if you can get it

by Jack Santos  |  October 13, 2010  |  Comments Off

One of the themes of our Data Management Strategies group is around Data and Information Quality.  We (Gartner IT1) sponsor and participate in the annual MIT Information Quality Symposium.  That’s what makes IT1 a bit different among the Gartner offerings – not only do we target our research at the practitioner, but we also feels [...]

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Category: Healthcare Information Management IT Governance Managment     Tags: ,

Of Bullions and Bonuses

by Jack Santos  |  October 8, 2010  |  Comments Off

Jack: Just read Dan Ariely’s second book (The Upside of Irrationality). He really hammers the corporate pay bonus issue.  Based on research with mice, and with homeless people in India (the only connection is that in both cases he could pay meaningful extravagant bonuses that fit his research budget) he found that after a modest [...]

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Category: career governance management     Tags: ,

Woohoo! You’ve read all the important messages…

by Jack Santos  |  October 5, 2010  |  Comments Off

It’s been about a month now since I started using Google’s prioritized inbox; Craig Roth talked about it in an earlier post. I was a skeptic; with 30,000+ messages in my personal Google inbox, and hundreds more every day, I could only dream of a solution that would help reduce my blood pressure. But…I’m believer, [...]

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Category: Applications Cloud     Tags: , , , , ,

Kicking the Paper Habit

by Jack Santos  |  October 4, 2010  |  Comments Off

In my role as CIO, I’ve reported to my fair share of CFOs and CEOs that were technology phobic.  Or, at least, they would claim they were, but weren’t really – just a tactic to position themselves as non-threatening.  Versus the peer in marketing that on day one said “I can do your job, I [...]

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Category: Uncategorized     Tags:

Money Talk: Overheard in a Coffee Shop….

by Jack Santos  |  October 1, 2010  |  Comments Off

If you are a regular follower of this blog, you may know I am a budding playwright.  Writer’s groups, actor’s studios, rehearsals, read-throughs ….that is my spare time. Some of my best material comes from conversations overhead in public places: train stations, planes, coffee shops, etc.  Not that I go out of my way to [...]

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Category: Uncategorized     Tags: