Gartner Blog Network

Jack Santos
Research VP
5 years at Gartner
40 years IT industry

Jack Santos is a Research Vice President with Gartner. He is part of the Gartner for Technical Professionals product and focuses on professional effectiveness for IT practitioners. Mr. Santos covers organizational development, leadership and management practices, governance, and innovation and collaboration approaches. Read Full Bio

The Secret to Listening? Stop Talking. The Secret to Management? Stop Managing.

by Jack Santos  |  June 1, 2015

Complete this analogy: Taxi drivers are to Uber as Managers are to… My answer is..”the Future.” The point being that traditional managers are going the way of traditional taxi drivers : transform or die; and the future – in a social, digital world, is more like what is happening with Uber (among others). We are […]

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The Difference Between a Research Analyst and Everyone Else

by Jack Santos  |  May 26, 2015

Sat thru a few presentations this week where IT practitioners, college professors, and consultants give their diverse opinions.  Now I have to tell you, I am a great fan of some of our Gartner conferences – particularly Gartner Symposium in October (for CIOs) and Gartner Catalyst in August (for the rest of the organization).  But […]

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My Annual Device Count @ MIT

by Jack Santos  |  May 22, 2015

I have been watching the transition of  compute devices for a long time (starting with TV Typewriters, the ASR-33, and 3270 terminals and controllers).  So it should come as no surprise that I watch the device trend at  MIT gatherings closely.  Back in 2011 I noted that tablets had surpassed laptops as the device of choice […]

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My Personal Hajj to a Technical Mecca

by Jack Santos  |  May 18, 2015

This Wednesday I’ll be down in Boston for the MIT Sloan CIO Symposium.  It’s their 12th year, and I have been to most, long before I worked for Gartner – I started going when I WAS a CIO. Great sessions, and an excellent chance to reconnect with old friends and colleagues – like Jerry Grochow, Frank Moss, and […]

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White Collar Collaboration Manifesto

by Jack Santos  |  May 14, 2015

“A specter is haunting business– the specter of collaboration software“* When we talk about workflow, and “collaboration” systems, with our clients – here’s what I hear over and over.  Let’s call it a  White Collar Collaboration Manifesto… We hold these truths to be self-evident, that all humans are created equal, that they are endowed by their Creator with […]

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The Security Market: Looking for love in all the wrong places

by Jack Santos  |  May 6, 2015

I had a conversation with my security colleagues about their impressions of the state of the security software market – especially coming out of RSA (See Anton Chuvakin’s recap here ).  The impression was that we have a market run amok – every vendor trying to do everything (jack of all trades master of none), lots of […]

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Epic’s Epoch and Opportunities Lost

by Jack Santos  |  March 17, 2015

Great interview in Modern Healthcare with Judy Faulkner the CEO of Epic, the leading Electronic Medical Record company in the nation.   They are one of those companies that, in hindsight, I wish I had done business with. In my stint as a hospital CIO, I picked Eclipsys over Epic (and Cerner).  Partially because I thought Eclipsys (now Allscripts) had […]

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2014 Healthcare Breaches…Will Anthem blow it away in 2015?

by Jack Santos  |  February 5, 2015

Timing is everything, especially with this morning’s announcements of 80M records stolen from Anthem.  I just completed this analysis of HHS healthcare breach reporting data. By all reports, the Anthem records certainly contain personal information; they MAY contain Protected Health Information – if so they would be covered by HIPAA and HHS regulations. Time will tell. […]

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Five things I learned about Digital Business from the World Cup

by Jack Santos  |  July 2, 2014

Five things I learned about Digital Business  from the World Cup: Time is relative and shift-able Viewing time: one of the odd things is that with the technology of digital recording and/or digital streaming its easy to get out of sync with real-time peer event watchers.  It took me a while to realize that I […]

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It’s the Outcome, not the How Come

by Jack Santos  |  May 20, 2014

Have to give Tom Blessing (CIO of Fidelity’s Corporate Technology Group) a nod here for this concept.  A a recent Boston SIM meeting he pointed out how IT likes to talk about treadmill projects, when we really should be talking fitness projects – which would get a business partner more engaged.    I’d take it a […]

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