Gartner Blog Network

Jack Santos
Research VP
5 years at Gartner
40 years IT industry

Jack Santos is a Research Vice President with Gartner. He is part of the Gartner for Technical Professionals product and focuses on professional effectiveness for IT practitioners. Mr. Santos covers organizational development, leadership and management practices, governance, and innovation and collaboration approaches. Read Full Bio

Epic’s Epoch and Opportunities Lost

by Jack Santos  |  March 17, 2015

Great interview in Modern Healthcare with Judy Faulkner the CEO of Epic, the leading Electronic Medical Record company in the nation.   They are one of those companies that, in hindsight, I wish I had done business with. In my stint as a hospital CIO, I picked Eclipsys over Epic (and Cerner).  Partially because I thought Eclipsys (now Allscripts) had […]

Read more »

2014 Healthcare Breaches…Will Anthem blow it away in 2015?

by Jack Santos  |  February 5, 2015

Timing is everything, especially with this morning’s announcements of 80M records stolen from Anthem.  I just completed this analysis of HHS healthcare breach reporting data. By all reports, the Anthem records certainly contain personal information; they MAY contain Protected Health Information – if so they would be covered by HIPAA and HHS regulations. Time will tell. […]

Read more »

Five things I learned about Digital Business from the World Cup

by Jack Santos  |  July 2, 2014

Five things I learned about Digital Business  from the World Cup: Time is relative and shift-able Viewing time: one of the odd things is that with the technology of digital recording and/or digital streaming its easy to get out of sync with real-time peer event watchers.  It took me a while to realize that I […]

Read more »

It’s the Outcome, not the How Come

by Jack Santos  |  May 20, 2014

Have to give Tom Blessing (CIO of Fidelity’s Corporate Technology Group) a nod here for this concept.  A a recent Boston SIM meeting he pointed out how IT likes to talk about treadmill projects, when we really should be talking fitness projects – which would get a business partner more engaged.    I’d take it a […]

Read more »

Digital Business, Global Warming, and Too Little, Too Late…

by Jack Santos  |  May 16, 2014

My colleague Jorge Lopez is leading what has become a major focal point for Gartner Research: what to do about becoming a Digital Business – or stated another way, if you don’t start thinking of yourself as a digital business you will soon be out of business…. Click here for a summary of what is happening in our […]

Read more »

Revisiting the Hacker Mom in a Target Rich Environment

by Jack Santos  |  May 7, 2014

Target CIO, CEO resignations. The credit card hack may have something to do with it (although I suspect for the CEO there were other things in play as well – like earnings).  And my colleague Anton Chuvakin mentions some data from Krebs.   Median price of a black market stolen card around $35, with $54M made by […]

Read more »

2013 Healthcare Breach Report

by Jack Santos  |  April 14, 2014

If you have followed my blog, you know that I annually review the US HHS breach report, just to see what kind of year we had in healthcare security.  Well, enough time has gone by since the end of year reporting to make sure we have captured the stragglers.  Prior years observations are here for 2010, […]

Read more »

The Importance of Being Work Flow

by Jack Santos  |  March 20, 2014

In this era of Big Data we often forget that data without process is like a day without…well you get it.  It being tax season in the US, I came across a prime example which I initially thought was a stretch, until it happened to me! In the good old days of (say) ten years ago, […]

Read more »

Work for Free!

by Jack Santos  |  March 6, 2014

This month’s Strategy and Business had this article: Would Your Employees Work for Free?  Leaders who manage volunteer work forces have much to teach leaders who manage employees. I suppose they are suggesting that a measure of employee engagement is whether I as an employee would still do the job for free… So I am reflecting on experiences […]

Read more »

US Government Shutdown Lessons for IT and Businesses

by Jack Santos  |  October 11, 2013

Just read an interesting analysis by George Friedman over at Stratfor: The Roots of the Government Shutdown.  He ascribes the shutdown as an unintended consequence of the change of the US political landscape from a political boss system to a money-lobby driven system.  And the confusion of principles with ideology.  We have transformed from a principled people, […]

Read more »