Gartner Blog Network

Jack Santos
Research VP
5 years at Gartner
40 years IT industry

Jack Santos is a Research Vice President with Gartner. He is part of the Gartner for Technical Professionals product and focuses on professional effectiveness for IT practitioners. Mr. Santos covers organizational development, leadership and management practices, governance, and innovation and collaboration approaches. Read Full Bio

Things I learned at SIM Boston

by Jack Santos  |  November 13, 2015

Congrats to the Society for Information Management (SIM) Boston chapter on a great day-long local event yesterday.  For those of you that follow my blog, you know that my relationship with SIM goes back to the early 80s when my boss and mentor (Richard Connell, retired CIO from Selective Insurance) help start the Hartford Chapter.  I now […]

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A Brief History of War… in Pictures

by Jack Santos  |  November 10, 2015

Today’s WSJ article on what Ukraine has learned about cyber warfare  led me to a pictorial observation of the unintended consequences of  automation, systems, and IT infrastructure. 17th century and prior: confront your enemy, kill your enemy             18th – 19th century: hide from your enemy, kill your enemy             […]

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Our Digital Future: What’s Really Behind REI’s #OptOutside

by Jack Santos  |  October 27, 2015

REI took a bold move yesterday. They announced they are closing their stores on Black Friday – the biggest shopping day of the year – to let their employees play outside. Now, let it be known that I am an REI member, and do my fair share of playing outside.  I admire the relatively new […]

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IoT, Market Downturns, and Real Estate

by Jack Santos  |  October 1, 2015

When China sneezes, the world gets a cold.  Evidence in the graph. One of the topics I have researched is the impact of mobility and work anytime/anywhere approaches in the modern workforce.  I have always been concerned about the potential impact or change to the office space market. The future is here. I certainly am not predicting […]

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Death and Dying in the Digital Age

by Jack Santos  |  September 3, 2015

This post is going to get personal.  Elisabeth Kubler-Ross personal. I cover Professional Effectiveness here at Gartner, one of the few areas that really looks at how technology is affecting workplace manners, psyche, and people. I am always looking to other disciplines for advice, and guidance – like psychology, or neurology.  And this past weekend […]

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Inside the Digital Business: paved roads, good intentions, IoT, and Analytics

by Jack Santos  |  August 26, 2015

As the Digital Business takes off, we often focus on external business opportunities – new revenue, new products, and new markets.  But what about internal organizational efficiency?  An article about using technology to “make us happier” came across the desk the other day. Physiological biometric measurements – like when you are getting depressed, or aren’t focusing […]

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The issue U.S. presidential candidates are afraid to talk about…

by Jack Santos  |  August 5, 2015

We don’t normally venture into politics in this venue – tech issues only.  But technology – and its social implications – is at a crossroads. It comes to a head around what we as a society, and as part of our political process, are NOT discussing. In the U.S. we are on the eve of the […]

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The Secret to Listening? Stop Talking. The Secret to Management? Stop Managing.

by Jack Santos  |  June 1, 2015

Complete this analogy: Taxi drivers are to Uber as Managers are to… My answer is..”the Future.” The point being that traditional managers are going the way of traditional taxi drivers : transform or die; and the future – in a social, digital world, is more like what is happening with Uber (among others). We are […]

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The Difference Between a Research Analyst and Everyone Else

by Jack Santos  |  May 26, 2015

Sat thru a few presentations this week where IT practitioners, college professors, and consultants give their diverse opinions.  Now I have to tell you, I am a great fan of some of our Gartner conferences – particularly Gartner Symposium in October (for CIOs) and Gartner Catalyst in August (for the rest of the organization).  But […]

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My Annual Device Count @ MIT

by Jack Santos  |  May 22, 2015

I have been watching the transition of  compute devices for a long time (starting with TV Typewriters, the ASR-33, and 3270 terminals and controllers).  So it should come as no surprise that I watch the device trend at  MIT gatherings closely.  Back in 2011 I noted that tablets had surpassed laptops as the device of choice […]

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