Gartner Blog Network

Jack Santos
Research VP
5 years at Gartner
40 years IT industry

Jack Santos is a Research Vice President with Gartner. He is part of the Gartner for Technical Professionals product and focuses on professional effectiveness for IT practitioners. Mr. Santos covers organizational development, leadership and management practices, governance, and innovation and collaboration approaches. Read Full Bio

Monopolies, Oligarchies, and Our Digital Business Future

by Jack Santos  |  January 27, 2016

Quick civics quiz.   In the United States, monopolies are illegal. True or False? As business people, we have a love-hate relationship with monopolies….would love to be one, but hate having to do business with one.  The US has had a long history of dealing with monopolies, and breaking them up – sometimes successfully.  Here’s a 5 second […]

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Rethinking the Way of “Information Technology”

by Jack Santos  |  January 19, 2016

News from the Walmart front.  In this Walmart vs. Target vs. Amazon world, it’s clear that Walmart has gotten the memo, err, email.  Digital Business is in, bigtime.  Information Technology (IT)  is now integral to future success as part of the product/delivery value stream.  And “Ecommerce” won. But wait.  What is “IT”,  anyways?  What we […]

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2015 Healthcare Breach Trends. The Wild West of Healthcare Data.

by Jack Santos  |  January 7, 2016

This is my 6th year of analyzing healthcare breaches reported to HHS.  This has become a tradition, and I don’t profess it to be an exacting science – some rather simple observations and straightforward accounting. Prior years analysis are here for 2010,   2011, 2012, 2013, and 2014. But, OMG, it’s been quite a ride, and very […]

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Revenge of the Data Nerds: the Force Awakens

by Jack Santos  |  December 22, 2015

Many years ago, Joe Clapis, (my father-in-law from my first marriage) was an early version of a data nerd, or even a data scientist. He was the Head Statistician for the State of Connecticut. Needless to say, he’d be happy with what’s happening in the Analytics world these days; its a shame he isn’t around […]

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Things I learned at SIM Boston

by Jack Santos  |  November 13, 2015

Congrats to the Society for Information Management (SIM) Boston chapter on a great day-long local event yesterday.  For those of you that follow my blog, you know that my relationship with SIM goes back to the early 80s when my boss and mentor (Richard Connell, retired CIO from Selective Insurance) help start the Hartford Chapter.  I now […]

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A Brief History of War… in Pictures

by Jack Santos  |  November 10, 2015

Today’s WSJ article on what Ukraine has learned about cyber warfare  led me to a pictorial observation of the unintended consequences of  automation, systems, and IT infrastructure. 17th century and prior: confront your enemy, kill your enemy             18th – 19th century: hide from your enemy, kill your enemy             […]

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Our Digital Future: What’s Really Behind REI’s #OptOutside

by Jack Santos  |  October 27, 2015

REI took a bold move yesterday. They announced they are closing their stores on Black Friday – the biggest shopping day of the year – to let their employees play outside. Now, let it be known that I am an REI member, and do my fair share of playing outside.  I admire the relatively new […]

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IoT, Market Downturns, and Real Estate

by Jack Santos  |  October 1, 2015

When China sneezes, the world gets a cold.  Evidence in the graph. One of the topics I have researched is the impact of mobility and work anytime/anywhere approaches in the modern workforce.  I have always been concerned about the potential impact or change to the office space market. The future is here. I certainly am not predicting […]

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Death and Dying in the Digital Age

by Jack Santos  |  September 3, 2015

This post is going to get personal.  Elisabeth Kubler-Ross personal. I cover Professional Effectiveness here at Gartner, one of the few areas that really looks at how technology is affecting workplace manners, psyche, and people. I am always looking to other disciplines for advice, and guidance – like psychology, or neurology.  And this past weekend […]

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Inside the Digital Business: paved roads, good intentions, IoT, and Analytics

by Jack Santos  |  August 26, 2015

As the Digital Business takes off, we often focus on external business opportunities – new revenue, new products, and new markets.  But what about internal organizational efficiency?  An article about using technology to “make us happier” came across the desk the other day. Physiological biometric measurements – like when you are getting depressed, or aren’t focusing […]

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