Guy Creese

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Entries Categorized as 'SaaS'


I’m Cranking Out My Four Catalyst Presentations

by Guy Creese  |  June 20, 2012  |  Comments Off

Although Gartner’s Catalyst Conference isn’t until August 20th, our presentations are due to Editing within the next several weeks. So I’m putting the finishing touches on mine. I’ll be giving four: two on my own, and two in concert with Bill Pray. The four are: How to Pick the Right Mobile File Sync Solution: This [...]

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Category: Cloud Google IBM Microsoft SaaS     Tags:

Gartner IT1 Reports on E-Mail

by Guy Creese  |  February 24, 2011  |  Comments Off

For those looking the high points of our recent e-mail coverage, look no farther. The e-mail market is currently a fascinating one. For many years, enterprises supporting e-mail did so on autopilot: (1) buy e-mail server software from one of the top two or three vendors, (2) install it, and (3) maintain it. There were [...]

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Category: Cloud Google IBM Microsoft SaaS     Tags:

Microsoft Office 365: The Market Impact

by Guy Creese  |  October 20, 2010  |  1 Comment

Yesterday, Microsoft announced Microsoft Office 365–announced being the operative word, since it won’t be in production until sometime in 2011. Office 365 unites BPOS (Business Productivity Online Suite), Microsoft Office Live Small Business, and Live@edu under one brand name. It adds an online enterprise version of the Office Web Apps to the portfolio, as well [...]

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Category: EA Google Microsoft SaaS SharePoint     Tags: , ,

How Google Apps Premier Edition Came to Be

by Guy Creese  |  June 23, 2010  |  Comments Off

Network World has an interesting interview with Rajen Sheth (“Meet the father of Google Apps [who used to work at Microsoft]”) which describes how Google Apps Premier Edition (GAPE) came to be. Confirming my suspicions, the product did not come out of a desire to meet enterprise e-mail requirements; instead, it was pitched as a [...]

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Category: Google SaaS     Tags: , ,

IBM Reconsiders Its Jettisoning Web Analytics Four Years Ago and Buys Coremetrics

by Guy Creese  |  June 15, 2010  |  Comments Off

IBM announced today that it was buying Coremetrics, one of the last major independent web analytics providers. This is not a surprising development, for several reasons: It follows in the footsteps of Omniture: The largest company in this sector was acquired by Adobe last year, and it was only a matter of time before Omniture’s [...]

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Category: IBM SaaS Web Analytics     Tags: , , , ,

SaaS vs. Software Series of Posts

by Guy Creese  |  June 15, 2010  |  Comments Off

For those who have been following my series of posts on SaaS vs. Software, following is a consolidated list of them: SaaS vs. Software: The Release Cycle for SaaS is Usually (Not Always) Faster, May 18, 2010 SaaS vs. Software: Their Licensing Needs to Be Integrated, May 20, 2010 SaaS vs. Software: SaaS Has a [...]

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Category: SaaS Uncategorized     Tags:

SaaS vs. Software: Customer Support

by Guy Creese  |  June 14, 2010  |  Comments Off

While SaaS hasn’t radically changed support mechanisms for enterprise software, it’s fair to say it has accelerated earlier trends. Way back when, customer support was a very high touch experience (and expensive for the vendor): e.g., printed manuals and 24×7 telephone support. Over time, vendors looked to expand the support network and make it less [...]

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Category: SaaS     Tags:

Office Web Apps: A Quick Look at Word

by Guy Creese  |  June 9, 2010  |  1 Comment

I spent some time yesterday trying out the new Word Web App on Windows SkyDrive, and comparing it with Word 2010. (This is not a task for the faint-hearted. Documenting the differences between the Office Web Apps versions and the software versions of Word, Excel, and PowerPoint in just the Ribbon UI has so far [...]

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Category: Microsoft SaaS     Tags: , ,

SaaS vs. Software: The Necessary Vendor Skills Are Different

by Guy Creese  |  May 28, 2010  |  1 Comment

How a vendor performs sales, marketing, development, and support differs greatly between whether the vendor delivers the solution through SaaS or software. This is important to understand, because it means that a great software house doesn’t necessary field a great SaaS solution–at least not in the beginning–and vice versa. The parts that don’t differ are [...]

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Category: SaaS     Tags:

SaaS vs. Software: End User Training

by Guy Creese  |  May 27, 2010  |  Comments Off

Training end users on how to use a SaaS system trails off more than with a software system (which is more episodic). For example, if an enterprise has just adopted Salesforce.com, end users need to be trained on its general layout and how to use it. After that, because new features trickle in from time [...]

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Category: SaaS Web Analytics     Tags: