Guy Creese

A member of the Gartner Blog Network

Archives for June, 2010


How Google Apps Premier Edition Came to Be

by Guy Creese  |  June 23, 2010  |  Comments Off

Network World has an interesting interview with Rajen Sheth (“Meet the father of Google Apps [who used to work at Microsoft]”) which describes how Google Apps Premier Edition (GAPE) came to be. Confirming my suspicions, the product did not come out of a desire to meet enterprise e-mail requirements; instead, it was pitched as a […]

Comments Off

Category: Google SaaS     Tags: , ,

Now At Catalyst Europe

by Guy Creese  |  June 21, 2010  |  Comments Off

Yesterday I flew into Prague, took a nap, found out I needed to reboot my cellphone to get it to work (thank you Mike Gotta), had dinner at the bar in the Prague Hilton, and then went to bed. (So for those who think I lead an exciting, international jet setter life, no, I haven’t […]

Comments Off

Category: Analyst Life     Tags:

College Reunion: A Reminder That Not Everyone Works in High Tech

by Guy Creese  |  June 16, 2010  |  Comments Off

Last weekend I attended my college reunion. My 400+ classmates have done a lot of different things, so attending reunion means I get to hear about a lot of different lifestyles and issues. Within their ranks is the current Massachusetts Attorney General, lawyers, two former members of the U.S. House of Representatives (Indiana and Hawaii), […]

Comments Off

Category: Uncategorized     Tags:

IBM Reconsiders Its Jettisoning Web Analytics Four Years Ago and Buys Coremetrics

by Guy Creese  |  June 15, 2010  |  Comments Off

IBM announced today that it was buying Coremetrics, one of the last major independent web analytics providers. This is not a surprising development, for several reasons: It follows in the footsteps of Omniture: The largest company in this sector was acquired by Adobe last year, and it was only a matter of time before Omniture’s […]

Comments Off

Category: IBM SaaS Web Analytics     Tags: , , , ,

SaaS vs. Software Series of Posts

by Guy Creese  |  June 15, 2010  |  Comments Off

For those who have been following my series of posts on SaaS vs. Software, following is a consolidated list of them: SaaS vs. Software: The Release Cycle for SaaS is Usually (Not Always) Faster, May 18, 2010 SaaS vs. Software: Their Licensing Needs to Be Integrated, May 20, 2010 SaaS vs. Software: SaaS Has a […]

Comments Off

Category: SaaS Uncategorized     Tags:

SaaS vs. Software: Customer Support

by Guy Creese  |  June 14, 2010  |  Comments Off

While SaaS hasn’t radically changed support mechanisms for enterprise software, it’s fair to say it has accelerated earlier trends. Way back when, customer support was a very high touch experience (and expensive for the vendor): e.g., printed manuals and 24×7 telephone support. Over time, vendors looked to expand the support network and make it less […]

Comments Off

Category: SaaS     Tags:

Google Apps Coming Out with New Functionality

by Guy Creese  |  June 10, 2010  |  Comments Off

As an admin for Google Apps Premier Edition, I received an e-mail last night from The Google Apps Team about forthcoming changes to Google Apps. There are three: New Sharing Settings (starting June 16): “Now your users will be able to assign a sharing setting to a file in just one step and see at-a-glance […]

Comments Off

Category: Analyst Life Google     Tags: , , ,

Office Web Apps: A Quick Look at Word

by Guy Creese  |  June 9, 2010  |  1 Comment

I spent some time yesterday trying out the new Word Web App on Windows SkyDrive, and comparing it with Word 2010. (This is not a task for the faint-hearted. Documenting the differences between the Office Web Apps versions and the software versions of Word, Excel, and PowerPoint in just the Ribbon UI has so far […]

1 Comment »

Category: Microsoft SaaS     Tags: , ,

Speeding Military Intelligence via Social Software

by Guy Creese  |  June 8, 2010  |  Comments Off

There’s a fascinating article in The New York Times this morning entitled, “Military Taps Social Networking Skills.” It describes how intelligence analysts stationed in Beale Air Force Base in California use chat rooms to warn American troops on the ground in Afghanistan of bombs, insurgents, and other dangers. Continually monitoring drone video feeds, still images, […]

Comments Off

Category: Social Software     Tags:

What Makes a Great IT Industry Analyst

by Guy Creese  |  June 7, 2010  |  3 Comments

I have yet to meet anyone who grew up wanting to be an IT analyst. Doctor, yes; professor, yes; writer, yes; IT analyst, no. If you are an IT analyst, it’s a position that you migrated to via a combination of skill, luck, and timing. In fact, I’ve always considered the answer to the question, […]

3 Comments »

Category: Analyst Life     Tags: ,