by Gene Alvarez | May 29, 2009 | Comments Off
Ok, I have been swamped with client inquiries, research and the upcoming Internet Retailer Conference (Come to my session if you are there it will be quite interesting. http://www.internetretailer.com/IRCE2009/session_detail.asp?sess_id=76 ). Anyway, I was up late last night planning my much-needed vacation and being a web person I used an online booking service that I have [...]
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Category: Web and CRM Tags: CRM, Customer Centric Web Strategies, e-commerce, eCRM, Website, webstore
by Gene Alvarez | March 13, 2009 | Comments Off
I was surfing through some of the midday news items online and came across the story of the Girl Scout that used a facebook with Youtube to sell cookies and that caught my eye. It seems as though the Girl Scouts themselves are not ready for online selling but that this little girl (with the [...]
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Category: Web and CRM Tags: e-commerce, ecommerce, innovation, Web 2.0, Web Customer Experience, web sites, Website
by Gene Alvarez | November 3, 2008 | Comments Off
I moved to a new home in a new state this year and as part of that move is the joy of re-registering your vehicles in another state. It is events like these that high light how good or bad an organization’s web site is. In the State of Connecticut you must have a Vehicle [...]
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Category: Uncategorized Web and CRM Tags: CRM, Customer Experience, e-commerce, eCRM, Website
