Getting the product to customer when they want it is as important as the design and functionality of the site. Organizations need to remember that the last mile matters to the customer because all of the value of online shopping can disappear when a product arrives late.
Entries Tagged as 'Web Customer Experience'
by Gene Alvarez | February 27, 2014 | Submit a Comment
by Gene Alvarez | March 13, 2009 | Comments Off
I was surfing through some of the midday news items online and came across the story of the Girl Scout that used a facebook with Youtube to sell cookies and that caught my eye. It seems as though the Girl Scouts themselves are not ready for online selling but that this little girl (with the [...]
by Gene Alvarez | November 12, 2008 | 1 Comment
Well I had written about my adventures of using the CT DMV site to guide me through registering a vehicle so when I went to register the second vehicle I had fewer problems with the DMV and some new ones with a bank. I had paid off my motorcycle in 2000 however my old NY [...]
by Gene Alvarez | September 21, 2008 | Comments Off
As stay up late catching up on things, I can’t help but think of the many discussions I had with attendees of the Customer Relationship Management and our Web Innovations Summits. The one thing in common between the user attendees and the developer attendees was a concern that they are not delivering an engaging customer [...]