Gene Alvarez

A member of the Gartner Blog Network

Entries Tagged as 'Web and CRM'

Making the last mile easier remains a challenge

by Gene Alvarez  |  February 27, 2014  |  Comments Off

Getting the product to customer when they want it is as important as the design and functionality of the site. Organizations need to remember that the last mile matters to the customer because all of the value of online shopping can disappear when a product arrives late.

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Category: CRM e-commerce Uncategorized     Tags: , , , , , , ,

The iPhone, BlackBerry Storm and holiday shopping

by Gene Alvarez  |  December 16, 2008  |  2 Comments

Well I finally got my new laptop after my old one died, so I’m back to trying to catch up with everything including my blogging. I know we all have been hearing about the slow holiday sales but I couldn’t help think that there are shoppers out there using their smart phones for price checking. […]


Category: Web and CRM     Tags: , , , , , ,

Finding someone to talk to after a merger

by Gene Alvarez  |  November 12, 2008  |  1 Comment

Well I had written about my adventures of using the CT DMV site to guide me through registering a vehicle so when I went to register the second vehicle I had fewer problems with the DMV and some new ones with a bank. I had paid off my motorcycle in 2000 however my old NY […]

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Back from Symposium

by Gene Alvarez  |  October 20, 2008  |  Comments Off

Wow, what a week! Symposium was great, lots of client interaction creating all sorts of feedback as two major concerns hung over every ones heads. The economy and the up coming election. How would these two interrelated topics impact IT in 2009 and beyond? I know I had some great discussions with clients about both topics as we delved into these macro issues ripple affect on […]

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Category: Uncategorized Web and CRM     Tags: , ,