by Gene Alvarez | July 21, 2010 | 1 Comment
After reading “Facebook, MySpace Get Failing Grade on Customer Satisfaction” in PC Magazine http://www.pcmag.com/article2/0,2817,2366730,00.asp I started to think about what is it that I like or dislike about my favorite online community. What I discovered was the stickiness of my favorite online community was communication with people that I am interested me and that I [...]
Category: Uncategorized Web and CRM Tags: Online Communities, social, Social Software, Web 2.0
by Gene Alvarez | May 8, 2009 | Comments Off
The other day in my blog, I asked my followers to vote. The vote was for me to tweet or blog. Additionally, I posted a link that asked my Facebook, Twitter, Linkedin, and Plaxo friends to “Please read my blog”. What I found out from this little experiment was interesting. Putting aside people saying I [...]
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Category: Web and CRM Tags: Communities, CRM, e-commerce, eCRM, Social Software
by Gene Alvarez | May 5, 2009 | 3 Comments
OK, I admit it. I prefer to Tweet. There it is out. I have said it. I know I have not been the best and most diligent blogger and for my readers/followers I must apologize. I find Tweeting from my mobile device a much easy way to let my followers know what I am up [...]
Category: Web and CRM Tags: Blogging, CRM, Social Software, Tweet, Twitter
by Gene Alvarez | March 26, 2009 | Comments Off
In between all that I had to do today; I couldn’t help but watch the Whitehouse online “Open for questions” voting. Although some question such as health care were no surprise. One topic I didn’t expect as the top question was the legalization and taxation marijuana. Moreover, I was surprised that is ranked the highest [...]
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Category: Web and CRM Tags: CRM, eCRM, Social Software, Web 2.0
by Gene Alvarez | September 16, 2008 | Comments Off
I spent the day at our Web Innovation Summit speaking with attendees and presenting on how communities can and are changing the way we sell. There were some very interesting questions such as does communities work for all industries and business models? Can communities work for products that are not traditional retailer merchandise? What about regulated industries? Although all the answers to [...]
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Category: Uncategorized Tags: Community, e-commerce, Social Software, Web 2.0
