by Gene Alvarez | December 1, 2008 | 2 Comments
As I was watching the varying reports on Black Friday come across the news over the weekend, and the chatter of Cyber Monday followed, I began to wonder how much of this was just good promotion versus the hype typically associated with these events, especially Cyber Monday. One of the foundational tenets of Cyber Monday [...]
Category: Web and CRM Tags: CRM, e-commerce, ebusiness, ecommerce, eCRM, online shopping
by Gene Alvarez | November 3, 2008 | Comments Off
I moved to a new home in a new state this year and as part of that move is the joy of re-registering your vehicles in another state. It is events like these that high light how good or bad an organization’s web site is. In the State of Connecticut you must have a Vehicle [...]
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Category: Uncategorized Web and CRM Tags: CRM, Customer Experience, e-commerce, eCRM, Website
by Gene Alvarez | October 6, 2008 | Comments Off
Today is a tough day on Wall St and eBay’s cut of 1000 people didn’t help. However at the same time eBay purchased Bill Me Later adding to its payment options. Perhaps eBay will be able to package Bill Me Later with Paypal into a bundled payment service for all e-commerce sellers to use. Certainly, this will [...]
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Category: Uncategorized Tags: CRM, e-commerce, eBay, ecommerce, eCRM, Internet selling
by Gene Alvarez | September 30, 2008 | Comments Off
As everyone watches the banks collapse and wall st numbers, there is a quite an undercurrent in this environment. It is times like this that web enables consumers and business to find savings. Price checking is one of the most common web activities out there and I believe we will see a increase in web [...]
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Category: Web and CRM Tags: CRM, e-commerce, eCRM
by Gene Alvarez | September 16, 2008 | Comments Off
I spent the day at our Web Innovation Summit speaking with attendees and presenting on how communities can and are changing the way we sell. There were some very interesting questions such as does communities work for all industries and business models? Can communities work for products that are not traditional retailer merchandise? What about regulated industries? Although all the answers to [...]
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Category: Uncategorized Tags: Community, e-commerce, Social Software, Web 2.0
