by Gene Alvarez | May 24, 2010 | 2 Comments
Over the past month there have been several announcements in the E-Commerce market. These announcements range from vendor partnerships such as demandware’s Link partner community to the purchase of minority a interest in a competitor such as GSI Commerce’s deal with Intershop Communications AG, and more. However, the biggest to date is IBM’s announcement to [...]
Category: Uncategorized Tags: CRM, e-commerce, e-commerce E-Commerce, eCRM, IBM, Sterling Commerce
by Gene Alvarez | June 24, 2009 | 1 Comment
An interesting story on a court ruling that enabled students to rate teachers sparked an equally interest discuss discussion around reviewing people performance. As the e-commerce person here, I have been talking with clients about product rating for years. It has been my belief that with all product review ratings the reader should apply the [...]
Category: Uncategorized Web and CRM Tags: CRM, e-commerce, eCRM, product ratings, product reviews, Web 2.0
by Gene Alvarez | June 5, 2009 | Comments Off
An interesting phenomenon that I am seeing is that a company can go bankrupt and yet its online store can outlive the physical business. Take for example Linen – N – Things (www.lnt.com) and Circuit City (http://www.circuitcity.com/) both who filed for bankruptcy and closed their stores in 2009 have new owners of their website operations. [...]
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Category: Uncategorized Web and CRM Tags: CRM, e-commerce, E-retailing, eCRM, Retail
by Gene Alvarez | May 29, 2009 | Comments Off
Ok, I have been swamped with client inquiries, research and the upcoming Internet Retailer Conference (Come to my session if you are there it will be quite interesting. http://www.internetretailer.com/IRCE2009/session_detail.asp?sess_id=76 ). Anyway, I was up late last night planning my much-needed vacation and being a web person I used an online booking service that I have [...]
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Category: Web and CRM Tags: CRM, Customer Centric Web Strategies, e-commerce, eCRM, Website, webstore
by Gene Alvarez | May 12, 2009 | Comments Off
In a discussion on social software and online selling, Amazon is one of the most often used examples. However, in the examples used in these discussions Amazon’s perceived image is different to each person. So as beauty is in the eye of the beholder. Amazon’s business model is in the eyes of the user. For [...]
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Category: Web and CRM Tags: Amazon, CRM, e-commerce, eCRM, Socail Software
by Gene Alvarez | May 8, 2009 | Comments Off
The other day in my blog, I asked my followers to vote. The vote was for me to tweet or blog. Additionally, I posted a link that asked my Facebook, Twitter, Linkedin, and Plaxo friends to “Please read my blog”. What I found out from this little experiment was interesting. Putting aside people saying I [...]
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Category: Web and CRM Tags: Communities, CRM, e-commerce, eCRM, Social Software
by Gene Alvarez | March 21, 2009 | Comments Off
Ever wonder why e-commerce sales for your organization aren’t as high as you think they should be? Well I can tell you one possible reason the shopping to check out process could be harder than just driving somewhere to buy the item. For example, I own two GPS devices for my cars and I wanted [...]
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Category: Web and CRM Tags: CRM, e-commerce, ecommerce, eCRM, Web Sales, Web Selling
by Gene Alvarez | March 13, 2009 | Comments Off
I was surfing through some of the midday news items online and came across the story of the Girl Scout that used a facebook with Youtube to sell cookies and that caught my eye. It seems as though the Girl Scouts themselves are not ready for online selling but that this little girl (with the [...]
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Category: Web and CRM Tags: e-commerce, ecommerce, innovation, Web 2.0, Web Customer Experience, web sites, Website
by Gene Alvarez | February 24, 2009 | Comments Off
Well after a bout with laptops that were either stepped on by a fellow traveler or died while in front of a client. I’ve finally back online with yet another loaner until my laptop reachs full health. Anyway, I’m at our mobile and wireless show and one of the keys words on attendee lips is [...]
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Category: Uncategorized Web and CRM Tags: Add new tag, CRM, e-commerce, ecommerce, eCRM, m-commerce, mobile, mobile commerce
by Gene Alvarez | December 16, 2008 | 2 Comments
Well I finally got my new laptop after my old one died, so I’m back to trying to catch up with everything including my blogging. I know we all have been hearing about the slow holiday sales but I couldn’t help think that there are shoppers out there using their smart phones for price checking. [...]
Category: Web and CRM Tags: Add new tag, CRM, e-commerce, eCRM, m-commerce, mobile, Web and CRM
