Gene Alvarez

A member of the Gartner Blog Network

Entries Tagged as 'e-commerce E-Commerce'


Making the last mile easier remains a challenge

by Gene Alvarez  |  February 27, 2014  |  Comments Off

Getting the product to customer when they want it is as important as the design and functionality of the site. Organizations need to remember that the last mile matters to the customer because all of the value of online shopping can disappear when a product arrives late.

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Category: CRM e-commerce Uncategorized     Tags: , , , , , , ,

The quest for a new helmet and website capabilities.

by Gene Alvarez  |  February 19, 2014  |  Comments Off

My son took up skiing this year, which is great, but now I needed a new helmet since he was now using mine. We’ll my helmet is a XXL which turns out to be a hard size to find. So after trying a skis shop I thought that the web is the easier way to […]

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Category: CRM e-commerce Web and CRM     Tags: , , ,

E-Commerce Rational Exuberance

by Gene Alvarez  |  January 17, 2011  |  Comments Off

2010 was one of the busiest years for e-commerce since the dotcom boom with many organizations upgrading or launching new e-commerce sites. These organizations were driven by the economy and by moves made by leaders such as Amazon, eBay and others and by a desire to enable business owners to control many aspects of thier website’s content, product catalog, pricing, promotions […]

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Category: Applications e-commerce Uncategorized Web and CRM     Tags: , , ,

The Changing E-Commerce Landscape – IBM and Sterling Commerce

by Gene Alvarez  |  May 24, 2010  |  2 Comments

Over the past month there have been several announcements in the E-Commerce market. These announcements range from vendor partnerships such as demandware’s Link partner community to the purchase of minority a interest in a competitor such as  GSI Commerce’s deal with Intershop Communications AG, and more. However, the biggest to date is IBM’s announcement to […]

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Category: Uncategorized     Tags: , , , , ,

Should you help customers with using your website?

by Gene Alvarez  |  January 29, 2010  |  Comments Off

One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have done to their enterprise customers. However, today I visited a site that did something different. Http://www.corporateperks.com/ offered a Guide-bot (after logging in) that asks if […]

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Category: Uncategorized Web and CRM     Tags: , , , , ,