Entries Tagged as 'e-commerce E-Commerce'
by Gene Alvarez | February 27, 2014 | Comments Off
Getting the product to customer when they want it is as important as the design and functionality of the site. Organizations need to remember that the last mile matters to the customer because all of the value of online shopping can disappear when a product arrives late.
Category: CRM e-commerce Uncategorized Tags: CRM, Customer Experience, e-commerce, e-commerce E-Commerce, ecommerce, eCRM, Web and CRM, Web Customer Experience
by Gene Alvarez | February 19, 2014 | Comments Off
My son took up skiing this year, which is great, but now I needed a new helmet since he was now using mine. We’ll my helmet is a XXL which turns out to be a hard size to find. So after trying a skis shop I thought that the web is the easier way to [...]
Category: CRM e-commerce Web and CRM Tags: Customer Experience, digital commerce, e-commerce E-Commerce, ecommerce
by Gene Alvarez | January 17, 2011 | Comments Off
2010 was one of the busiest years for e-commerce since the dotcom boom with many organizations upgrading or launching new e-commerce sites. These organizations were driven by the economy and by moves made by leaders such as Amazon, eBay and others and by a desire to enable business owners to control many aspects of thier website’s content, product catalog, pricing, promotions [...]
Category: Applications e-commerce Uncategorized Web and CRM Tags: CRM, e-commerce E-Commerce, ecommerce, eCRM
by Gene Alvarez | May 24, 2010 | 2 Comments
Over the past month there have been several announcements in the E-Commerce market. These announcements range from vendor partnerships such as demandware’s Link partner community to the purchase of minority a interest in a competitor such as GSI Commerce’s deal with Intershop Communications AG, and more. However, the biggest to date is IBM’s announcement to [...]
Category: Uncategorized Tags: CRM, e-commerce, e-commerce E-Commerce, eCRM, IBM, Sterling Commerce
by Gene Alvarez | January 29, 2010 | Comments Off
One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have done to their enterprise customers. However, today I visited a site that did something different. Http://www.corporateperks.com/ offered a Guide-bot (after logging in) that asks if [...]
Category: Uncategorized Web and CRM Tags: CRM, e-commerce E-Commerce, E-retailing, eCRM, online selling, web