As stay up late catching up on things, I can’t help but think of the many discussions I had with attendees of the Customer Relationship Management and our Web Innovations Summits. The one thing in common between the user attendees and the developer attendees was a concern that they are not delivering an engaging customer [...]
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Category: Web and CRM Tags: CRM, Customer relationship Management, eCRM, Web 2.0, Web Customer Experience, web sites
