by Gene Alvarez | April 3, 2009 | 4 Comments
What a week! As the economy goes up and then back down, I am finding that more clients are concerned about thier web sites customer experience. I am not just talking about business-to-consumer (B2C) organizations. I am seeing business-to-business (B2B) organization looking to the web as a way to improve sales, build brands, work well [...]
Category: Web and CRM Tags: CRM, ecommerce, eCRM, partner portal, partner relationship management, PRM
by Gene Alvarez | March 26, 2009 | Comments Off
In between all that I had to do today; I couldn’t help but watch the Whitehouse online “Open for questions” voting. Although some question such as health care were no surprise. One topic I didn’t expect as the top question was the legalization and taxation marijuana. Moreover, I was surprised that is ranked the highest [...]
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Category: Web and CRM Tags: CRM, eCRM, Social Software, Web 2.0
by Gene Alvarez | March 21, 2009 | Comments Off
Ever wonder why e-commerce sales for your organization aren’t as high as you think they should be? Well I can tell you one possible reason the shopping to check out process could be harder than just driving somewhere to buy the item. For example, I own two GPS devices for my cars and I wanted [...]
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Category: Web and CRM Tags: CRM, e-commerce, ecommerce, eCRM, Web Sales, Web Selling
by Gene Alvarez | March 13, 2009 | Comments Off
I was surfing through some of the midday news items online and came across the story of the Girl Scout that used a facebook with Youtube to sell cookies and that caught my eye. It seems as though the Girl Scouts themselves are not ready for online selling but that this little girl (with the [...]
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Category: Web and CRM Tags: e-commerce, ecommerce, innovation, Web 2.0, Web Customer Experience, web sites, Website
by Gene Alvarez | February 24, 2009 | Comments Off
Well after a bout with laptops that were either stepped on by a fellow traveler or died while in front of a client. I’ve finally back online with yet another loaner until my laptop reachs full health. Anyway, I’m at our mobile and wireless show and one of the keys words on attendee lips is [...]
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Category: Uncategorized Web and CRM Tags: Add new tag, CRM, e-commerce, ecommerce, eCRM, m-commerce, mobile, mobile commerce
by Gene Alvarez | December 16, 2008 | 2 Comments
Well I finally got my new laptop after my old one died, so I’m back to trying to catch up with everything including my blogging. I know we all have been hearing about the slow holiday sales but I couldn’t help think that there are shoppers out there using their smart phones for price checking. [...]
Category: Web and CRM Tags: Add new tag, CRM, e-commerce, eCRM, m-commerce, mobile, Web and CRM
by Gene Alvarez | December 1, 2008 | 2 Comments
As I was watching the varying reports on Black Friday come across the news over the weekend, and the chatter of Cyber Monday followed, I began to wonder how much of this was just good promotion versus the hype typically associated with these events, especially Cyber Monday. One of the foundational tenets of Cyber Monday [...]
Category: Web and CRM Tags: CRM, e-commerce, ebusiness, ecommerce, eCRM, online shopping
by Gene Alvarez | November 3, 2008 | Comments Off
I moved to a new home in a new state this year and as part of that move is the joy of re-registering your vehicles in another state. It is events like these that high light how good or bad an organization’s web site is. In the State of Connecticut you must have a Vehicle [...]
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Category: Uncategorized Web and CRM Tags: CRM, Customer Experience, e-commerce, eCRM, Website
by Gene Alvarez | October 20, 2008 | Comments Off
Wow, what a week! Symposium was great, lots of client interaction creating all sorts of feedback as two major concerns hung over every ones heads. The economy and the up coming election. How would these two interrelated topics impact IT in 2009 and beyond? I know I had some great discussions with clients about both topics as we delved into these macro issues ripple affect on [...]
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Category: Uncategorized Web and CRM Tags: CRM, eCRM, Web and CRM
by Gene Alvarez | September 30, 2008 | Comments Off
As everyone watches the banks collapse and wall st numbers, there is a quite an undercurrent in this environment. It is times like this that web enables consumers and business to find savings. Price checking is one of the most common web activities out there and I believe we will see a increase in web [...]
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Category: Web and CRM Tags: CRM, e-commerce, eCRM
