Gene Alvarez

A member of the Gartner Blog Network

Entries Categorized as 'Web and CRM'


The quest for a new helmet and website capabilities.

by Gene Alvarez  |  February 19, 2014  |  Comments Off

My son took up skiing this year, which is great, but now I needed a new helmet since he was now using mine. We’ll my helmet is a XXL which turns out to be a hard size to find. So after trying a skis shop I thought that the web is the easier way to [...]

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Category: CRM e-commerce Web and CRM     Tags: , , ,

Digitalization of Commerce and Customer Experience the road to 2020

by Gene Alvarez  |  January 28, 2014  |  Comments Off

Well because of my addiction to the ease to tweeting it have been a while since I have blogged. However, my new years resolution was to get back out there and mingle among the blogging community. During this winter I have been gathering information for presentations that I will be giving at a collection of [...]

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Category: CRM e-commerce Web and CRM     Tags:

News on The Customer 360 Summit, Early Bird Discount Deadline is Coming Near

by Gene Alvarez  |  February 2, 2011  |  Comments Off

  The time is running out fast on our early bird discount which expires on 2/4/2011 and I wanted to let you know that we have put together an agenda for a premier event that will enable CRM business, marketing and IT leaders to succeed in this ever changing environment of technologically empowered customers.  I’ve worked with my track leaders on the Gartner Customer [...]

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Category: Applications CRM e-commerce Social CRM Uncategorized Web and CRM     Tags:

E-Commerce Rational Exuberance

by Gene Alvarez  |  January 17, 2011  |  Comments Off

2010 was one of the busiest years for e-commerce since the dotcom boom with many organizations upgrading or launching new e-commerce sites. These organizations were driven by the economy and by moves made by leaders such as Amazon, eBay and others and by a desire to enable business owners to control many aspects of thier website’s content, product catalog, pricing, promotions [...]

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Category: Applications e-commerce Uncategorized Web and CRM     Tags: , , ,

People Are the “Killer App” of Social Software

by Gene Alvarez  |  July 21, 2010  |  1 Comment

After reading “Facebook, MySpace Get Failing Grade on Customer Satisfaction” in PC Magazine http://www.pcmag.com/article2/0,2817,2366730,00.asp I started to think about what is it that I like or dislike about my favorite online community. What I discovered was the stickiness of my favorite online community was communication with people that I am interested me and that I [...]

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Category: Uncategorized Web and CRM     Tags: , , ,

Should you help customers with using your website?

by Gene Alvarez  |  January 29, 2010  |  Comments Off

One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have done to their enterprise customers. However, today I visited a site that did something different. Http://www.corporateperks.com/ offered a Guide-bot (after logging in) that asks if [...]

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Category: Uncategorized Web and CRM     Tags: , , , , ,

How do you rate reviews?

by Gene Alvarez  |  June 24, 2009  |  1 Comment

An interesting story on a court ruling that enabled students to rate teachers sparked an equally interest discuss discussion around reviewing people performance. As the e-commerce person here, I have been talking with clients about product rating for years. It has been my belief that with all product review ratings the reader should apply the [...]

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Category: Uncategorized Web and CRM     Tags: , , , , ,

Will Your Organizations URL Outlive Your Organization?

by Gene Alvarez  |  June 5, 2009  |  Comments Off

An interesting phenomenon that I am seeing is that a company can go bankrupt and yet its online store can outlive the physical business. Take for example Linen – N – Things (www.lnt.com) and Circuit City (http://www.circuitcity.com/) both who filed for bankruptcy and closed their stores in 2009 have new owners of their website operations. [...]

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Category: Uncategorized Web and CRM     Tags: , , , ,

When is $10 worth it? Moreover, how a representative can save the day.

by Gene Alvarez  |  May 29, 2009  |  Comments Off

Ok, I have been swamped with client inquiries, research and the upcoming Internet Retailer Conference (Come to my session if you are there it will be quite interesting. http://www.internetretailer.com/IRCE2009/session_detail.asp?sess_id=76 ). Anyway, I was up late last night planning my much-needed vacation and being a web person I used an online booking service that I have [...]

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Category: Web and CRM     Tags: , , , , ,

What is Amazon?

by Gene Alvarez  |  May 12, 2009  |  Comments Off

In a discussion on social software and online selling, Amazon is one of the most often used examples. However, in the examples used in these discussions Amazon’s perceived image is different to each person. So as beauty is in the eye of the beholder. Amazon’s business model is in the eyes of the user. For [...]

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Category: Web and CRM     Tags: , , , ,