by Gene Alvarez | February 2, 2011 | 1 Comment
The time is running out fast on our early bird discount which expires on 2/4/2011 and I wanted to let you know that we have put together an agenda for a premier event that will enable CRM business, marketing and IT leaders to succeed in this ever changing environment of technologically empowered customers. I’ve worked with my track leaders on the Gartner Customer [...]
Category: Applications CRM e-commerce Social CRM Uncategorized Web and CRM Tags:
by Gene Alvarez | January 17, 2011 | Comments Off
2010 was one of the busiest years for e-commerce since the dotcom boom with many organizations upgrading or launching new e-commerce sites. These organizations were driven by the economy and by moves made by leaders such as Amazon, eBay and others and by a desire to enable business owners to control many aspects of thier website’s content, product catalog, pricing, promotions [...]
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Category: Applications e-commerce Uncategorized Web and CRM Tags: CRM, e-commerce E-Commerce, ecommerce, eCRM
by Gene Alvarez | July 21, 2010 | 1 Comment
After reading “Facebook, MySpace Get Failing Grade on Customer Satisfaction” in PC Magazine http://www.pcmag.com/article2/0,2817,2366730,00.asp I started to think about what is it that I like or dislike about my favorite online community. What I discovered was the stickiness of my favorite online community was communication with people that I am interested me and that I [...]
Category: Uncategorized Web and CRM Tags: Online Communities, social, Social Software, Web 2.0
by Gene Alvarez | January 29, 2010 | Comments Off
One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have done to their enterprise customers. However, today I visited a site that did something different. Http://www.corporateperks.com/ offered a Guide-bot (after logging in) that asks if [...]
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Category: Uncategorized Web and CRM Tags: CRM, e-commerce E-Commerce, E-retailing, eCRM, online selling, web
by Gene Alvarez | June 24, 2009 | 1 Comment
An interesting story on a court ruling that enabled students to rate teachers sparked an equally interest discuss discussion around reviewing people performance. As the e-commerce person here, I have been talking with clients about product rating for years. It has been my belief that with all product review ratings the reader should apply the [...]
Category: Uncategorized Web and CRM Tags: CRM, e-commerce, eCRM, product ratings, product reviews, Web 2.0
by Gene Alvarez | June 5, 2009 | Comments Off
An interesting phenomenon that I am seeing is that a company can go bankrupt and yet its online store can outlive the physical business. Take for example Linen – N – Things (www.lnt.com) and Circuit City (http://www.circuitcity.com/) both who filed for bankruptcy and closed their stores in 2009 have new owners of their website operations. [...]
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Category: Uncategorized Web and CRM Tags: CRM, e-commerce, E-retailing, eCRM, Retail
by Gene Alvarez | May 29, 2009 | Comments Off
Ok, I have been swamped with client inquiries, research and the upcoming Internet Retailer Conference (Come to my session if you are there it will be quite interesting. http://www.internetretailer.com/IRCE2009/session_detail.asp?sess_id=76 ). Anyway, I was up late last night planning my much-needed vacation and being a web person I used an online booking service that I have [...]
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Category: Web and CRM Tags: CRM, Customer Centric Web Strategies, e-commerce, eCRM, Website, webstore
by Gene Alvarez | May 12, 2009 | Comments Off
In a discussion on social software and online selling, Amazon is one of the most often used examples. However, in the examples used in these discussions Amazon’s perceived image is different to each person. So as beauty is in the eye of the beholder. Amazon’s business model is in the eyes of the user. For [...]
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Category: Web and CRM Tags: Amazon, CRM, e-commerce, eCRM, Socail Software
by Gene Alvarez | May 8, 2009 | Comments Off
The other day in my blog, I asked my followers to vote. The vote was for me to tweet or blog. Additionally, I posted a link that asked my Facebook, Twitter, Linkedin, and Plaxo friends to “Please read my blog”. What I found out from this little experiment was interesting. Putting aside people saying I [...]
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Category: Web and CRM Tags: Communities, CRM, e-commerce, eCRM, Social Software
by Gene Alvarez | May 5, 2009 | 3 Comments
OK, I admit it. I prefer to Tweet. There it is out. I have said it. I know I have not been the best and most diligent blogger and for my readers/followers I must apologize. I find Tweeting from my mobile device a much easy way to let my followers know what I am up [...]
Category: Web and CRM Tags: Blogging, CRM, Social Software, Tweet, Twitter
